Job Description
Mediacom Communications is a company focused on bridging the digital divide across America with a robust team and innovative services. They are seeking a Customer Sales & Service Representative I to interact with customers, resolve inquiries, and promote Mediacom products and services while providing a positive customer experience. Responsibilities Interact with customers by telephone, as well as e-mail, mail, and fax Answer customer inquiries and solve problems regarding billing, services, and products Assess customer needs and interests to present Mediacom products and services Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services Exceed or maintain minimum sales, quality, and productivity standards Demonstrate courtesy and patience in customer relations Troubleshoot basic service issues and schedule on site service calls when necessary Receive and process customer payments Skills High School Diploma or GED required; 2 Year degree preferred 1-2 years prior work experience in customer facing role required Basic knowledge of Microsoft Windows and experience using email programs Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.) Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers Strong written and verbal communication skills with the ability to work in a fast-paced environment Detail oriented, strong organizational and follow-through skills are required Ability to type 30+ WPM Ability to work evenings, weekends, and holidays Ability to work overtime when needed Ability to sit for extended periods of time 2 Year degree preferred Technical support experience preferred; not required Previous experience in an inbound call center environment preferred Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently Benefits $1000 Sign-On Bonus! Paid on the job training and opportunity to promote! Company Provided Equipment! Hybrid schedule! Health, vision, and dental insurance! Paid vacation, holidays and flex paid time off! 401K with generous company match! Pay increases through self-guided training! Monthly commission potential! Shift differential pay increase for evening shifts! Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! Education Enrichment up to $5,000 per year for qualified employees! Employee Wellness Program! Company Overview Mediacom Communications Corporation operates as a cable television company in the United States. It was founded in 1995, and is headquartered in Middletown, New York, USA, with a workforce of 1001-5000 employees. Its website is