Job Description
- *Transform Lives with Exceptional Service and Sales Skills**
At arenaflex, we're committed to delivering top-notch customer experiences that exceed expectations. As a Customer Service Advocate, you'll play a vital role in representing our brand, providing exceptional service to existing customers, and engaging in consultative conversations to promote our industry-leading life insurance and financial products. If you're passionate about delivering outstanding service, have a knack for sales, and enjoy working from home, we'd love to hear from you!
- *About arenaflex**
arenaflex is a leading provider of innovative life insurance and financial solutions. Our mission is to empower individuals and families to achieve their financial goals and secure their futures. With a strong commitment to customer satisfaction, we're dedicated to building long-lasting relationships with our policyholders and partners. As a Customer Service Advocate, you'll be part of a dynamic team that's passionate about delivering exceptional service and driving business growth.
- *Key Responsibilities**
As a Customer Service Advocate, you'll be responsible for:
- Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including: + Processing payments+ Resolving billing issues+ Policy changes requests+ Completing new insurance applications
- Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products
- Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements
- Obtaining and maintaining multi-state licenses, including: + Passing state insurance agent licensing within approximately three weeks of hire+ Obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment+ Obtaining licensing in remaining states within approximately 45 to 60 days of employment
- Performing other duties as assigned
- Complying with all policies and standards
- *Qualifications**
To succeed as a Customer Service Advocate, you'll need:
- High School Diploma or GED (Required)
- 1-2 years of Customer Service experience (Required)
- Demonstrated contact center experience and knowledge considered a plus
- Demonstrated life insurance industry experience and knowledge considered a strong advantage
- Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner
- Proven strong and accurate business English, verbal, and written communication skills (grammar and spelling)
- Proven excellent listening skills
- Proven ability to multitask
- Demonstrated strong bilingual competency considered a plus (English and Spanish)
- Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
- Excellent PC, data entry, and word processing software skills
- Ability to obtain a Life and Health Insurance License upon hire (Required)
- *Work Setting/Position Demands**
As a Customer Service Advocate, you'll work in an office setting and remain in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment, or while in meetings. You'll require:
- The ability to verbally communicate and exchange accurate information to customers and associates on a regular basis
- Visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously
- The ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis
- The ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
- Substantial movement of wrists, hands, and fingers for continuous computer work
- Extended hours required during peak workloads or special projects/events
- *Travel Requirements**
None
- *Career Growth Opportunities and Learning Benefits**
As a Customer Service Advocate at arenaflex, you'll have opportunities to:
- Develop your skills and knowledge in customer service, sales, and life insurance
- Work with a dynamic team that's passionate about delivering exceptional service and driving business growth
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow in your role
- Enjoy a competitive compensation package, including benefits and perks
- *Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Customer Service Advocate, you'll be part of a team that values:
- Collaboration and teamwork
- Open communication and feedback
- Continuous learning and development
- Work-life balance and flexibility
- Diversity, equity, and inclusion
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- Competitive salary and bonus structure
- Comprehensive benefits, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Flexible work arrangements, including work-from-home options
- Professional development opportunities and training programs
- Recognition and rewards for outstanding performance
- *How to Apply**
If you're passionate about delivering exceptional service, have a knack for sales, and enjoy working from home, we'd love to hear from you! Apply now to join our team as a Customer Service Advocate at arenaflex.
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