Job Description
Join arenaflex, a dynamic and innovative automotive retail group, as we continue to revolutionize the way people buy and own cars. As a Customer Service Advocate/BDC Representative, you will play a vital role in our growing team, providing exceptional customer experiences and driving sales growth. If you're a motivated and customer-focused individual with a passion for delivering top-notch service, we want to hear from you. **About arenaflex** arenaflex is one of the fastest-growing retail automotive dealer groups in Connecticut, with a mission to provide solutions rather than simply pushing products. We believe that everyone deserves to drive a nicer, newer car, and our commitment to exceptional service and solutions sets us apart. Our team is dedicated to excellence in everything we do, and we're looking for like-minded individuals to join our ranks. **Job Summary** As a Customer Service Advocate/BDC Representative, you will be responsible for engaging with clients, providing information about our products and services, and scheduling sales appointments. This role is based at our centralized call center in Meriden, CT, and offers a fun, energetic environment with plenty of opportunities for growth and development. **Responsibilities** * Answer customer calls and schedule sales appointments in a timely and professional manner * Respond promptly to inquiries via internet, phone, and live chat using email, scripts, and templates * Provide customers with initial product information and direct them to the appropriate dealership resources * Present initial financing options based on customer needs * Follow up with leads that are not ready to make an appointment or who do not show up * Actively participate in team and process development sessions, fostering positive relationships with teammates, sales teams, and dealership management * Utilize CRM tracking system daily to monitor progress and identify areas for improvement **Key Qualifications** * Previous customer service experience in at least one role, preferably in a call center or sales environment * Excellent team player with a collaborative attitude and a drive for improvement * Prompt and courteous demeanor, with a positive and hardworking personality * Strong computer skills, including proficiency in CRM systems and Microsoft Office * Valid driver's license (not required but preferred) **Essential Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong attention to detail, with a focus on accuracy and quality * Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude **Preferred Qualifications** * Experience in the automotive industry, with knowledge of our products and services * Certification in customer service or sales, such as Certified Customer Service Representative (CCSR) or Certified Sales Professional (CSP) * Experience with CRM systems, such as Salesforce or Microsoft Dynamics * Bilingual or multilingual skills, with the ability to communicate with customers in multiple languages **Career Growth Opportunities and Learning Benefits** * Opportunities for advancement and career growth, with a focus on developing your skills and expertise * Comprehensive training program, with ongoing support and coaching to help you succeed * Collaborative and dynamic work environment, with a focus on teamwork and open communication * Access to industry-leading tools and technology, with a focus on innovation and continuous improvement **Work Environment and Company Culture** * Fun, energetic environment with plenty of opportunities for growth and development * Collaborative and dynamic work environment, with a focus on teamwork and open communication * Comprehensive training program, with ongoing support and coaching to help you succeed * Access to industry-leading tools and technology, with a focus on innovation and continuous improvement * Employee appreciation events and recognition programs, with a focus on celebrating your achievements and contributions **Compensation, Perks, and Benefits** * Competitive salary and bonus structure, with opportunities for advancement and career growth * Comprehensive benefits package, including top-rated medical, dental, and vision insurance * 401(k) plan with company match, after one year of service * Paid vacation and sick leave, with a focus on work-life balance and employee well-being * Employee pricing program on new Hyundai, Genesis, and Chevrolet vehicles * Fun, energetic environment with plenty of employee appreciation events and recognition programs **Equal Opportunity Employer** arenaflex is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering top-notch service, we want to hear from you. Apply today to join our dynamic and innovative team at arenaflex. Apply for this job