Customer Service Agent I

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Watchpoint Logistics, Inc. is a company dedicated to delivering exceptional customer service in the logistics and transportation industry. They are seeking a Customer Service Agent I to build customer relationships, manage process execution, and ensure efficient freight movement for existing customers.

Responsibilities

Assist in transportation arrangements determining efficient routing methods
Build and develop relationships with customers to ensure continued partnership
Utilizes their customer service knowledge and experience to proactively update the customer and address questions regarding the status of their shipments
Respond to customers with a sense of urgency to provide an excellent customer experience
Recognize opportunities to provide greater service for our customers and works with internal resources to take action to promote Watchpoint’s value
Leverage Watchpoint’s internal technology platforms to generate reports for presentation to our customers
Navigates CRM and HRIS to locate facility addresses, contact details and organization charts in order to route the customer or vendor to the proper CSR or department

Skills

Basic use of computer systems and applications (e.g. MS Office, TMS) as trained/required
Shows up on time, follows instructions, acknowledges and corrects mistakes
Meets the needs of customers through positive interactions
Able to communicate effectively and collaborate with team members to achieve common goals
Able to receive work instruction in both written and oral formats. Written and verbal communication is completed in a clear and organized manner
Seeks and incorporates feedback. Uses good judgment and solves problems within assigned scope of responsibility
Demonstrates accuracy, thoroughness, and efficiency; is detail oriented and conducts work with minimal errors. Meets productivity goals set by management
High school diploma and minimum 1 year of experience in a customer service role

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
401k + 4% Company Match
Vacation, Sick Pay + Holidays
Employee Assistance Program
Monthly Team Lunches
Wellness Program

Company Overview

Watchpoint Logistics provides partners with innovative and data-driven investigative solutions that provide insight and analytics. It was founded in 1988, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.watchpointlogistics.com/.

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