Customer Service Agent (Part Time) – Indeed Jobs US

Identified by Google from the original job post

Qualifications

• High school diploma or equivalent required


• Time management skills and the ability to work independently are essential for this role


• Must have experience with maneuvering electronic data between various environments


• Analytical thinking, communication and writing skills, and computer competencies


• High School or better

Responsibilities

• REPORTS TO: Supervisor


• Make every interaction Count


• Act with Respect and Integrity


• Demonstrate Passion for Continuous Improvement


• Be Worthy of Trust from all Stakeholders


• The SaviLinx Customer Service Agent provides superior customer service in a contact/call center/help desk environment in of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills


• This is a part time, remote position


• Resolves customer inquiries and concerns in accordance with the client and company policies and with the highest degree of courtesy and professionalism


• Ability to troubleshoot technical and customer service questions in accordance with program requirements


• Communicates with end-users using web-based tools regarding navigation of applications in a leveraged environment supporting one or more queues/skill sets over various accounts


• Provides customer support through telephone calls, email, text, and chat technologies


• Accurately documents all correspondence with end-users and transfers callers to the correct department


• Picks up mail at the local post office


• Follows strict work instructions and procedures that may vary by account


• Ability to adapt to continual changes to work instructions and procedures is necessary