Job Description
Join arenaflex, a leading provider of auto service and tire solutions, as a Customer Service Associate in Ankeny, IA. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and contributing to the success of our business.
- *About arenaflex**
arenaflex is one of the nation's largest auto service companies and major tire retailers, with over 1,200 stores across 32 states. Our family of brands includes some of the most recognizable names in the industry, such as Monro Auto Service and Tire Centers, Mr. Tire, and Tire Choice. We are committed to providing a 5-star experience for our guests and shareholders, and we believe that a 5-star guest experience begins with a 5-star teammate experience.
- *Our Commitment to Growth and Development**
At arenaflex, we understand the importance of investing in our teammates' growth and development. That's why we're investing over $100 million in store improvements, new technology, and career development through our own arenaflex University training platform. Our goal is to empower our teammates to advance to the next level of their careers, and we offer a range of opportunities for professional growth and development.
- *Job Description**
As a Customer Service Associate at arenaflex, you will be the first point of contact for customers on the phone and in the store. Your responsibilities will include:
- Engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the arenaflex selling process
- Responsible for the organization and productivity of the service business through estimate and invoice transactions
- Assisting in various aspects of customer care, work order completion, and register assistance
- Maintaining a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
- Partnering with management to produce a safe and healthy work environment
- Maintaining an organized and neat customer waiting area
- Other duties as assigned
- *Qualifications**
To be successful in this role, you will need:
- High school diploma or equivalent required
- Valid Driver's License
- One (1) year of sales or customer service experience
- Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers
- Strong problem-solving skills
- Ability to work, Days, Evenings, Weekends, Holidays
- Communicate effectively in person, by telephone, or by using telecommunications equipment
- *Benefits**
As a Customer Service Associate at arenaflex, you will enjoy a range of benefits, including:
- Health Insurance
- Dental Insurance
- 401K Retirement Plan with Company Match
- Paid vacation
- Paid Holidays
- Career Development
- *Growth Opportunities**
At arenaflex, we are committed to helping our teammates grow their careers through a combination of coursework, demonstrating leadership skills, and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in arenaflex University that empowers them to advance to the next level of their careers.
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
- *Apply Now**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Associate position at arenaflex in Ankeny, IA.
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