Job Description
Title: Customer Service Coordinator
Location: El Segundo, CA
Job Description:
WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE:
The Customer Service Coordinator plays a key role in supporting Regional Center consumers and providers by managing inquiries, maintaining accurate records, and ensuring smooth coordination across departments. This position ensures timely responses through phone, email, and system communications, contributing to efficient service delivery and a positive client experience.
Primary Responsibilities:
Manage inbound phone and email communications, assign tasks, and ensure timely resolution
Maintain accurate and up-to-date consumer and provider records in case management systems
Coordinate documentation and preparation for Regional Center services
Support office-wide communication projects, including mass emails and outbound responses
Collaborate with internal departments to resolve billing, payroll, and enrollment issues
Monitor and resolve tasks and cases created by DS Support teams
Handle general office support responsibilities, including mail, background checks, and file maintenance
This is a hybrid position, coming into the El Segundo office 1x per month.
WHAT YOU BRING TO THE TABLE:
Skills:
Clear, compassionate communicator with strong verbal and written skills
Ability to manage multiple priorities and deadlines in a fast-paced setting
High attention to detail and organizational ability
Strong problem-solving and task prioritization skills
Proficient in Microsoft Office (Word, Excel, Outlook)
Collaborative and responsive team player
Qualifications:
Fluency in Spanish preferred
1+ years of customer service experience, preferably in healthcare or a related field
Experience working with individuals with developmental disabilities preferred
Familiarity with CRM or case management systems preferred
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$21 - $23.63 USD
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