Customer Service Packaging Engineer – Product Support & Sustainability Specialist – New Bern, NC – arenaflex

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

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Welcome to arenaflex – Where Innovation Meets Customer Delight

At arenaflex, we are redefining the future of home appliances and consumer goods through cutting‑edge engineering, sustainable design, and an unwavering commitment to our customers. Based in the vibrant community of New Bern, NC, our team blends technical excellence with a passion for service, creating products that bring comfort, convenience, and confidence into everyday lives. If you are an engineer who thrives at the intersection of customer support, packaging science, and continuous improvement, we invite you to explore this rewarding opportunity.

Position Overview

The Customer Service Packaging Engineer will serve as a critical bridge between our customers, product development teams, and supply‑chain operations. In this role you will own the end‑to‑end packaging lifecycle—from design and testing to field support and post‑sale optimization—ensuring that every arenaflex product arrives safely, responsibly, and in a way that exceeds our customers’ expectations.

Key Responsibilities

Customer Interaction & Technical Support: Respond promptly to packaging‑related inquiries, troubleshoot field issues, and provide expert guidance to service technicians, distributors, and end‑users.

Packaging Design & Validation: Collaborate with product engineers to develop packaging solutions that protect product integrity, meet regulatory standards, and align with arenaflex’s sustainability targets.

Root‑Cause Analysis: Conduct detailed investigations of packaging failures or damage reports, utilizing data analytics, failure‑mode analysis, and field testing to implement corrective actions.

Continuous Improvement: Lead Kaizen projects focused on reducing packaging waste, optimizing material cost, and enhancing logistics efficiency.

Documentation & Knowledge Management: Create and maintain comprehensive technical manuals, SOPs, and training materials for internal teams and external partners.

Compliance & Sustainability: Ensure all packaging complies with local, state, and federal regulations (e.g., ASTM, ISO, REACH) and supports arenaflex’s carbon‑footprint reduction initiatives.

Cross‑Functional Collaboration: Partner with supply‑chain planners, quality assurance, marketing, and sales to align packaging strategies with product launch timelines and market demands.

Field Testing & Validation: Design and execute drop‑test, vibration, and environmental exposure protocols to certify packaging performance under real‑world conditions.

Feedback Loop Management: Capture insights from customers and service teams, translate them into actionable design improvements, and communicate outcomes back to stakeholders.

Essential Qualifications

Education: Bachelor’s degree in Mechanical Engineering, Packaging Engineering, Industrial Engineering, or a related scientific discipline. A Master’s degree or certification (e.g., Certified Packaging Professional) is a distinct advantage.

Experience: Minimum 3‑5 years of hands‑on experience in packaging engineering, preferably within consumer electronics, appliances, or a related manufacturing environment.

Technical Skills: Proficiency with CAD software (SolidWorks, Creo, or AutoCAD), packaging simulation tools (e.g., LS‑PrePost, Ansys), and statistical analysis packages (Minitab, JMP).

Customer Service Acumen: Demonstrated success in a technical support role, with strong communication skills and the ability to translate complex engineering concepts into clear, actionable recommendations.

Problem‑Solving Mindset: Expertise in root‑cause analysis methodologies (5 Whys, Fishbone Diagram, FMEA) and a track record of delivering sustainable solutions.

Project Management: Experience leading multi‑disciplinary projects, managing timelines, and driving results in fast‑paced environments.

Preferred Qualifications & Desirable Attributes

Experience with sustainable packaging materials (recyclable, biodegradable, or compostable options) and knowledge of circular economy principles.

Familiarity with Lean Six Sigma principles; Green Belt certification is a plus.

Hands‑on experience with packaging testing equipment (drop testers, climate chambers, vibration tables).

Exposure to global supply‑chain networks and cross‑border regulatory compliance.

Strong presentation skills, with the ability to influence senior leadership and external partners.

Passion for continuous learning, technology trends, and emerging packaging innovations.

Core Skills & Competencies

Analytical Thinking: Ability to dissect data, identify patterns, and derive actionable insights.

Communication: Clear written and verbal communication, capable of producing detailed reports and delivering compelling presentations.

Collaboration: Team‑player who thrives in cross‑functional settings and values diverse perspectives.

Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving market demands.

Attention to Detail: Meticulous in documentation, testing procedures, and compliance verification.

Leadership Potential: Ability to mentor junior engineers and spearhead initiatives that drive organizational impact.

Why arenaflex? – Culture, Growth, and Benefits

At arenaflex, we recognize that our people are our greatest asset. Our New Bern campus offers a collaborative, inclusive, and forward‑thinking environment where innovative ideas are celebrated and career trajectories are actively nurtured.

Career Development & Learning Opportunities

Professional Development Budget: Annual allocation for certifications, conferences, and advanced coursework related to packaging, sustainability, or engineering leadership.

Mentorship Programs: Pairing with senior engineers and product managers to accelerate skill acquisition and broaden organizational insight.

Rotational Assignments: Opportunities to work across product lines, supply‑chain, and field service teams, cultivating a holistic understanding of arenaflex’s operations.

Innovation Labs: Access to state‑of‑the‑art prototyping facilities, 3D printers, and material testing labs to experiment with next‑generation packaging concepts.

Compensation, Perks, and Benefits

Competitive Base Salary: Aligned with market benchmarks for engineering talent in the New Bern region.

Performance‑Based Incentives: Quarterly bonuses tied to measurable outcomes such as cost‑savings, sustainability targets, and customer satisfaction scores.

Comprehensive Health Package: Medical, dental, vision, and prescription coverage, with additional wellness programs and on‑site health screenings.

Retirement Savings Plan: 100 % employer match on contributions up to the IRS‑allowed limits, fully vested after 30 days of service.

Work‑Life Balance: Flexible work schedules, remote‑work options for approved activities, and generous paid time‑off policies.

Employee Assistance Program: Confidential counseling, financial planning resources, and mental‑health support.

Community Engagement: Sponsored volunteer days, sustainability initiatives, and partnerships with local educational institutions.

Work Environment & Culture Highlights

Our New Bern headquarters features modern collaborative spaces, a dedicated engineering lab, and communal areas designed to foster creativity and teamwork. arenaflex’s core values—Innovation, Integrity, Sustainability, and Customer‑Centricity—are woven into daily interactions, from brainstorming sessions to client visits.

Inclusive Atmosphere: Employee resource groups, diversity training, and open‑door leadership encourage every voice to be heard.

Eco‑First Mindset: We set ambitious targets to reduce packaging waste by 30 % over the next five years, and every engineer contributes to that mission.

Recognition Programs: Quarterly awards celebrate engineering excellence, breakthrough ideas, and customer service heroics.

How to Apply – Take the Next Step in Your Engineering Journey

If you are ready to combine technical expertise with a genuine passion for customer advocacy, arenaflex is eager to meet you. Submit your resume, a cover letter outlining your most impactful packaging projects, and any relevant certifications through our online portal. We look forward to welcoming a proactive, detail‑oriented engineer who will help us deliver safe, sustainable, and delightful product experiences to customers worldwide.

Join arenaflex today—where your engineering talent meets purpose, and every package you design becomes a promise kept.

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