Job Description
About us:
We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen...
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.
About the role:
Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.
Your day to day will involve:
ยท Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
ยท Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
ยท Thoroughly and completely documenting all customer interactions.
ยท Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
ยท Educating on the usage and benefits of self-service tools.
ยท Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
ยท Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
ยท Responding to customer inquiries in a courteous and professional manner.
ยท Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
ยท Responding to and resolving internal and external complex customer inquiries.
ยท Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
ยท Taking ownership of the resolution and setting expectation for follow up.
ยท Ensuring resubmissions, stop payments, and voids are appropriately handled.
ยท Meeting or exceeding individual, department, and client specific goals.
ยท Understanding and adhering to all client administrative and contractual policies and procedures.
ยท Suggesting ways to improve the service delivery processes contributing to the success of the organization.
ยท Other duties as assigned.
Some things we consider critical for this role:
ยท High School Diploma or Equivalent
ยท 2 years experience in a high volume customer service environment
ยท Experience in healthcare or related industry experience preferred
ยท Ability to multi-task using multiple applications simultaneously
ยท Ability to set-up computer equipment and troubleshoot issues with minimal assistance
ยท Professional verbal and written communication skills
ยท Ability to operate a computer and knowledge of Microsoft Office applications
ยท Strong organizational skills and attention to detail
ยท Ability to work independently and with a team
ยท Ability to learn quickly and adapt to a fast pace production environment
ยท Cooperative, professional and effective interaction skills
ยท Critical thinking and problem solving skills
ยท Ability to tolerate repetitive work without compromising accuracy and service levels
ยท Attend additional training as requested/deemed necessary
Preferred:
ยท Medical/Dental terminology knowledge experience
ยท Medicare/Medicaid knowledge
ยท Claims/Billing and coding experience
Benefits:
ยท Medical, Dental, and Vision insurance
ยท 401(k) Retirement Savings Plan
ยท Paid Time Off
ยท Paid T-Mobile cell service
ยท $500.00 Employee referral program
ยท Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
ย 401(k)
ย Dental insurance
ย Health insurance
ย Paid time off
ย Vision insurance
Shift:
ย 8 hour shift
Work setting:
ย Remote
Application Question(s):
ย Do you reside in Virginia?
Experience:
ย Customer service: 2 years (Required)
Work Location: Remote
Apply Now