Customer Service Representative - 3rd Shift (Warrendale, PA) - $1,000 Sign On Bonus!

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About the position

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Central Station Operator. We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. $1,000 SIGN-ON BONUS! $500 after 90 days and another $500 at one year! Location: Greater Pittsburgh, PA Region (Warrendale) - Hybrid Schedule available after 6 months. Work Schedule: Wednesday - Sunday, 11:00pm - 7:00am 5 weeks of training provided (Week 1: M-F, 9am - 5pm, Week 2-5: M-F, 11pm - 7am) SUMMARY: As a Customer Service Representative, you will r espond to incoming alarm events that involve life safety, property and environmental signals , and phone calls as directed by account instruction and/or Company SOG . Provide exceptional customer service experience and ensu re accurate and efficient response and documentation.

Receiving alarm calls dealing with life safety, property, and environment
Answer incoming calls in a timely manner
Document actions in operating software
Request response from public safety agencies
Complete outbound calls to account contact list
Complete Shift Duties as Assigned by CS Supervisor/Assistant Supervisor

Knowledge – High School Diploma or Equivalent: Entry level position, no experience , customer service experience - Preferred
Ab le to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules
Ab le to accurately understand, spell, and type words and numbers
Ab le to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s
Ab le to apply common sense understanding to carry out instructions furnished in written, oral, diagram, map, resolution code, or schedule form
Ab le to deal with problems involving several concrete variables in standardized situations
Active and empathetic listening skills when dealing with others in all situations, including the ability to produce a calming effect on others and elicit the necessary information during a stressful situation
Able to efficiently and accurately input account data
Able to manage multiple tasks with great attention to detail
Able to meet all customer deadlines (both internal and external)
Able to obtain and maintain state licenses as needed to a ccess customer accounts