Job Description
The JobSquad Solutions Team is currently looking for a Customer Service Representative -Remote (New Jersey Only) to work at a company located in the New Jersey area, remotely!
Job Title
Customer Service Representative -Remote (New Jersey Only)
Position Location
Remote – New Jersey
Pay/hours for position
$16+/hr (varies by location), 8am-5pm (hours may vary)
Requirements of position
The JobSquad is seeking Customer Service Representatives to support our client in a fully remote role. We can only consider applicants who currently live in the state of New Jersey.
- Minimum Requirements:
- High school diploma or equivalent
- 2+ years of professional work experience
- 2+ years of proficiency with Microsoft Word, Excel, and other MS Office programs
- Strong written and verbal communication skills
- Ability to focus on repetitive data tasks with strong attention to detail
- Ability to sit for prolonged periods while working on a computer
- Reliable high-speed internet and a quiet workspace
- Ability to work independently and as part of a team
- Preferred Qualifications:
- Experience in business processing or back-office support
- Prior customer service or sales experience
- Strong computer and data-entry accuracy
- Ability to multitask with strong organizational skills
- Typing speed of 45–50 WPM
- Strong problem-solving and critical thinking skills
- Positive attitude and professionalism
- Ability to work limited overtime as needed
Responsibilities of position
- Responsibilities:
- Handle inbound and outbound calls with commercial energy customers
- Assist customers with billing, payments, and account questions
- Review and process energy incentive applications
- Support customers through phone, email, and online chat
- Maintain detailed and accurate account documentation
- Follow all compliance and confidentiality guidelines
- Perform additional administrative and back-office duties as needed
To be considered for this position you must be a current resident of New Jersey.
For more information and to apply please call 517-787-3333.
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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