Customer Service Specialist Atlanta, GA

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.

At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.

We are seeking a Customer Support Specialist to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card and mobile application. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction.

This role will report to the Customer Service Manager.

    Who you are:
  • Professional, confident, and resourceful
  • Someone who can be a creative problem-solver while troubleshooting customer issues
  • Patient and kind while addressing customer questions and concerns
  • An active listener who can demonstrate genuine empathy to our customers
  • Responsible and able to self-manage (work from home)
  • Proficiency in multitasking and maintaining accountability for meeting daily productivity goals
  • Able to quickly learn about Greenlight’s products, services and policies
    What you will be doing:
  • Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
  • Actively listen to customers to confirm and clarify information and diffuse potential escalations
  • Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
  • Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
  • Effectively utilize software and internal tools to navigate customer accounts and solve issues
  • Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
  • Adhere to all company policies and procedures
    What you should bring:
  • High School Diploma or equivalent
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Proficiency with software, ideally CRM software, and strong typing skills
  • Experience troubleshooting technical issues and confidently managing complex customer concerns and escalations
  • Not sure this one’s for you? Don’t count yourself out. Show us what you’ve got and we’ll reach out if there’s a great fit.
    Shift Schedule(s):
  • Schedule 1:
  • Sunday: 9am-6pm ET
  • Monday: 8am-5pm ET
  • Tuesday: 8am-5pm ET
  • Wednesday: OFF
  • Thursday: OFF
  • Friday: 9am-6pm ET
  • Saturday: 9am-6pm ET
  • Schedule 2:
  • Sunday: 11am-8pm
  • Monday: OFF
  • Tuesday: OFF
  • Wednesday: 12pm-9pm
  • Thursday: 12pm-9pm
  • Friday: 12pm-9pm
  • Saturday: 11am-8pm
    Training
  • During the first week of your employment, you will be expected to come into the office. The exact number of days and dates will depend on your start date and the onboarding schedule.

Who we are:

It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.

Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Apply Now

Ready to Apply?

Don't miss out on this amazing opportunity!

🚀 Apply Now

Similar Jobs

Recent Jobs

You May Also Like

Experienced Data Entry Clerk for 17-Year-Olds – Entry-Level Position at Hirevector About Hirevector At Hirevector, we are driven by a mission to be the world's most customer-centric company. We strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience. Established in 1994, we’ve grown from an online bookstore into a global powerhouse that specializes in e-commerce, cloud computing, digital streaming, and artificial intelligence. Your Opportunity Awaits We are excited to announce our Data Entry Clerk position specifically tailored for 17-year-olds! This is a unique opportunity to start your career with one of the world's leading companies while improving your computer skills and gaining real-world experience. Position Overview As a Data Entry Clerk at Hirevector, you will play a crucial role in our operations by managing various forms of data input and validation. This position is an excellent opportunity for motivated and detail-oriented teenagers looking to build valuable work experience in a fast-paced environment. Key Responsibilities: Accurately enter customer data into our internal systems. Review and verify data for accuracy and completeness. Organize and maintain data files and records. Assist in organizing information and preparing reports. Communicate effectively with team members to resolve discrepancies. Who We Are Looking For This role is perfect for a responsible 17-year-old who is eager to learn and grow. We are looking for candidates who meet the following criteria: Essential Qualifications: Must be 17 years old by the time of application. High School student or recent graduate preferred. Basic computer skills and familiarity with Microsoft Office Suite. Strong attention to detail and organization skills. Ability to work independently as well as a part of a team. Effective communication skills—both written and verbal. Willingness to learn and accept feedback. What We Offer Working at Hirevector comes with unique benefits tailored to help you thrive: Benefits and Perks: Flexible working hours that can accommodate your school schedule. A competitive hourly wage. Professional development opportunities and training. A supportive work environment with a focus on teamwork. Networking and potential career advancement within the company. Diversity and Inclusion At Hirevector, we value diversity and strive to create an inclusive work environment. We believe that the more diverse our workforce, the better we can serve our customers. We are proud to be an Equal Opportunity Employer where everyone can find success. Your Next Steps If you’re excited about the opportunity to gain skills and be part of an innovative team, we encourage you to apply! This position is a fantastic way for 17-year-olds to gain essential work experience and a chance to contribute to a global leader in technology. Career Growth Opportunities At Hirevector, we believe in investing in our employees' growth and development. As a Data Entry Clerk, you will have the opportunity to learn and grow with our company, taking on new challenges and responsibilities as you progress in your career. Work Environment and Culture Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We encourage open communication, creativity, and innovation, and we strive to create a positive and inclusive work environment for all employees. Compensation, Perks, and Benefits We offer a competitive hourly wage, flexible working hours, and a range of benefits and perks to support your well-being and career development. We also provide comprehensive training and professional development opportunities to help you succeed in your role. Conclusion Data entry jobs for 17-year-olds at Hirevector represent a valuable starting point for any young aspiring professional. With the right guidance and opportunity, you can not only develop practical skills essential for your career but also join a company that embraces innovation and creativity. This is your chance to take those first steps toward a bright future. Don’t hesitate—apply today and be part of something bigger! FAQs Q: What is the minimum age requirement for this position A: You must be at least 17 years old to apply for this position. Q: Do I need prior experience in data entry to apply A: No prior experience is necessary, but basic computer skills and a willingness to learn are important. Q: What are the working hours for this role A: The working hours are flexible and can be arranged to fit around your school schedule. Q: Will training be provided A: Yes, comprehensive training will be provided to ensure you are fully prepared for your responsibilities. Q: What growth opportunities exist within this role A: There are numerous opportunities for career advancement within Hirevector, especially for dedicated employees who excel in their roles. Apply Now! Ready to take the first step in your career Apply now for the Data Entry Clerk position at Hirevector and join our team of innovative and dedicated professionals!