Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess native-level Slovenian language skills and a strong understanding of customer service principles? If so, we invite you to join our dynamic team at blithequark as a Customer Service Specialist with Slovenian language expertise. In this role, you will play a vital part in providing top-notch customer support via chat, email, and calls, ensuring that our clients receive the highest level of service and satisfaction. **About blithequark** blithequark is a leading company that has been at the forefront of innovation and customer-centricity for years. Our mission is to empower individuals and businesses to achieve their full potential by providing cutting-edge solutions and exceptional customer experiences. With a strong focus on employee growth and development, we offer a dynamic and supportive work environment that fosters creativity, collaboration, and innovation. **Key Responsibilities** As a Customer Service Specialist with Slovenian language expertise, your primary responsibilities will include: * Providing high-level customer service via chat, email, and calls, ensuring that clients receive prompt and effective support * Responding to customer inquiries, resolving issues, and escalating complex problems to senior team members * Maintaining accurate and up-to-date records of customer interactions, including complaints, feedback, and resolution outcomes * Collaborating with internal teams, such as sales, marketing, and product development, to ensure seamless customer experiences * Participating in ongoing training and development programs to enhance customer service skills and knowledge * Adhering to blithequark's quality standards and customer service policies **Requirements** To succeed in this role, you will need to possess the following qualifications and skills: * **Language Proficiency**: Native-level Slovenian language skills and a very good English level (B2) * **Customer Service Experience**: Proven experience in customer-facing roles, with a strong understanding of customer service principles and best practices * **Medical Background Knowledge**: A medical background or knowledge of healthcare-related topics is a plus, but not required * **Technical Skills**: Proficiency in MS Office and developed computer skills, including familiarity with customer service software and tools * **Soft Skills**: Motivated, enthusiastic, ability to prioritize and plan, independence, ability to solve problems, attention to detail, and excellent communication skills **Benefits** As a valued member of our team, you will enjoy a range of benefits, including: * **Co-financing for Eyeglasses and Holidays**: We offer co-financing for eyeglasses and holidays to support your well-being and relaxation * **Employee Referral Program**: Our employee referral program rewards you for referring friends and family to join our team * **Vouchers for Various Occasions**: We provide vouchers for various occasions, such as birthdays, weddings, and holidays * **Private Medicover Healthcare**: Our comprehensive healthcare package includes private Medicover healthcare coverage * **Multisport Card**: Enjoy access to a multisport card, offering discounts and benefits for fitness enthusiasts * **Internal Everbetter Program**: Our internal Everbetter program promotes a healthy lifestyle, with regular workshops, webinars, and events **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Specialist with Slovenian language expertise, you will have access to: * **Ongoing Training and Development Programs**: Regular training sessions, workshops, and webinars to enhance customer service skills and knowledge * **Mentorship and Coaching**: One-on-one mentorship and coaching to support your career growth and development * **Career Advancement Opportunities**: Opportunities to advance to senior roles, such as Team Lead or Customer Service Manager * **Cross-Functional Training**: Training and development opportunities across various departments, including sales, marketing, and product development **Work Environment and Company Culture** Our office is a dynamic and supportive environment that fosters creativity, collaboration, and innovation. As a member of our team, you will enjoy: * **Flexible Working Hours**: Flexible working hours to accommodate your needs and preferences * **Collaborative Workspaces**: Collaborative workspaces designed to promote teamwork and communication * **Regular Social Events**: Regular social events, including team-building activities, happy hours, and celebrations * **Recognition and Rewards**: Recognition and rewards for outstanding performance and contributions to the team **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * **Salary**: A competitive salary based on your experience and qualifications * **Benefits**: A comprehensive benefits package, including private Medicover healthcare, multisport card, and employee referral program * **Perks**: A range of perks, including co-financing for eyeglasses and holidays, vouchers for various occasions, and internal Everbetter program **Conclusion** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our dynamic team at blithequark as a Customer Service Specialist with Slovenian language expertise. With a strong focus on employee growth and development, we offer a supportive work environment that fosters creativity, collaboration, and innovation. Apply now to take the first step towards an exciting career with blithequark! Apply for this job