Job Description
Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture and genuine belonging? Do you want to join a company that consistently earns prestigious awards such as 'World's Best Workplaces,' 'Happiest Employees,' and 'Best Companies for
Career Growth'? If so, a remote Customer Service / Technical Support Representative - Night Shift position at arenaflex might be the perfect fit for you. About arenaflex arenaflex is a global organization that has been redefining the customer experience landscape through exceptional service and tech-powered innovation.
With a diverse team of 70 countries, we pride ourselves on fostering an inclusive culture where every member contributes to and supports each other's success and well-being. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences. As we continue to grow, we're seeking talented individuals who share our passion for delivering exceptional customer service experiences. Career Growth and Personal Development
This is a fantastic opportunity to reimagine your career journey and develop lifelong friendships while working from the comfort of your own home.
At arenaflex, we're committed to providing you with the training, technologies, and ongoing support you need to succeed. Plus, with real career and personal growth potential, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your path to achieving your career goals. Key Responsibilities As a Customer Service / Technical Support Representative - Night Shift working from home, you will: * Provide inbound customer support using a call flow guide * Resolve technical issues related to hardware, software, and client products * Track, document, and retrieve information in databases * Be an amazing problem-solver * Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables * Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offer additional products and/or services * Deliver expert customer experiences with a smile
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Other qualifications for our Customer Service / Technical Support Representative - Night Shift (Remote) role include: * 1 year of customer service and/or technical support experience * The ability to work an evening or overnight schedule * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Strong computer navigation skills and PC knowledge * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * A desktop or laptop to complete PC and internet testing * A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone What's in it for you?
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Join the arenaflex team today!
If all this feels like the perfect next step in your career journey, we want to hear from you. and discover why over 400,000 game-changers around the globe call arenaflex their "employer of choice." Location: CAN, ON, Work-at-Home Language Requirements: English Time Type: Full time Equal Opportunity Employer arenaflex is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NL, NS, ON, PE, QC, and SK.
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