Job Description
Join the arenaflex team as a Customer Services Assistant – Front Desk Attendant at the Marcum Hotel & Conference Center, a hub of activity and learning on the Miami University campus. As a key member of our front desk team, you will provide exceptional customer service to hotel guests, answer phones, make hotel reservations, check guests in and out, process payments, and assist with questions about Miami's campus. If you are a people person with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading educational institution dedicated to providing a world-class learning experience to its students. Our mission is to foster a community of scholars who are grounded in qualities of character as well as intellect. We believe in the importance of moral conduct, honesty, and integrity, and we strive to create an environment that is inclusive, respectful, and supportive of all individuals. **Job Summary** As a Customer Services Assistant – Front Desk Attendant, you will be responsible for providing exceptional customer service to hotel guests, answering phones, making hotel reservations, checking guests in and out, processing payments, and assisting with questions about Miami's campus. You will also be responsible for maintaining files and records, performing financial operations, and assisting with the operation of retail or hospitality activities. **Key Responsibilities** * Serve as a customer liaison and answer questions concerning policies, procedures, and services provided * Resolve customer complaints/problems and refer when appropriate * Perform financial operations, including depositing funds and maintaining records of transactions * Process a variety of financial forms and documents and obtain any needed information * Receive and process customers' orders * Assist with the operation of retail or hospitality activities, including maintaining and/or rotating stock * Maintain files and records, including pulling and re-filing records as needed and adding any new information * Perform a variety of clerical tasks, including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office **Minimum Qualifications** * Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise **Knowledge, Skills, and Abilities** * Knowledge of retail or hospitality operations * Knowledge of computer and office applications * Customer service skills **Work Environment and Culture** * The Marcum Hotel & Conference Center is a dynamic and fast-paced environment that requires flexibility and adaptability. * As a member of our front desk team, you will be working closely with guests, colleagues, and other stakeholders to provide exceptional customer service and support. * We value diversity, equity, and inclusion and strive to create an environment that is welcoming and inclusive of all individuals. **Compensation and Benefits** * Competitive hourly rate * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays * Access to on-campus amenities, including the fitness center, library, and recreational facilities **How to Apply** If you are a motivated and customer-focused individual with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from protected veterans and individuals with disabilities. We prohibit harassment, discrimination, and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in our application and admission processes, educational programs and activities, facilities, programs, or employment practices. **Reasonable Accommodations** Requests for reasonable accommodations for disabilities related to employment should be directed to [insert contact information] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here. **Miami University Values Statement** Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. **Clery Act** As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University's Annual Security & Fire Safety Report at: [insert link], which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223. **Labor Law Posters for Applicants** Please visit our [insert link] webpage to access all relevant and applicable labor law information. Apply for this job