Job Description
What is Current Mobile?
Our mission is to enable budget-conscious consumers to earn additional income from their everyday habits. We accomplish this with an Android app and smartphone that pay users to listen to music, charge their phone, play games, complete surveys; and connect them with exclusive deals to save and earn even more.
Current Mobile is a fully remote US-based company that builds mobile technology products for budget-conscious consumers. Our products let people around the world earn passive income while using their mobile phones for daily habits like music, games, news, shopping, browsing, charging, and even unlocking their devices.
We continue to expand our product offering to more than 3 million monthly active users and pace towards revenue growth of more than 400% in 2021. Additionally, we expect to have paid out $6+ million to earners this year and look forward to strong continued growth ahead.
Our flagship products, Current Rewards, and Mode Smartphone are hugely popular with millions of users around the world. It is our goal to provide a free Mode phone to every income-conscious consumer on the planet, enabling them to earn up to $100 each month while passively using their device. Our common purpose is to bring financial joy to the lives of our user base.
In 2018, Current became the first company to raise over $36M through an SEC-registered security token offering, to implement our royalty-paying token $CRNC across company product lines.
Why Current Mobile?
- You have an opportunity to join a team of high-caliber ambitious people who are out to challenge the status quo of content consumption.
- We’re a well-funded revenue-generating company, and have a runway for years to come.
- We are rapidly growing and as we embark on the next phase of our incredible expansion, we are looking for exceptional talent to help fuel the growth.
- We’re committed to bringing diverse industry experiences and perspectives together. The team is made up of alumni from Y-Combinator, Ivy League Universities, College Dropouts, Fortune 500, and everything in between.
- We have superior financiers and advisors including Mark Cuban and several top-tier institutional investors.
- We care about building a disruptive product that empowers our users. We think big!
About The Role
We are looking for a technically savvy Business Analyst for our Customer Success and Operations team who possesses a strong analytical mindset. As a Business Analyst, you will need to ensure key operational considerations are well understood, clearly communicated, and closely monitored. You will need to keep a "high-level view" of the entire support process with a long-term perspective of customer goal achievement to drive customer value from the product. The individual will bring experience, energy, and insight as they work within teams and across all departments and product lines.
- Responsibilities
- Review customer analytics, workflows, complaints and concerns and seek to improve all aspects of the customer experience with the company
- Have a good understanding of data systems and extraction tools
- Have an analytical mindset on how to break down data to build up solutions
- Leverage the existing analytics and BI systems and platforms of the company to better serve the business operations
- Work closely with marketing, product and business teams to identify data relationships, gaps, benefits and limitations, along with the right visualization and analytics tools
- Maintain a detailed understanding of products, services and offers, assist the team with questions and suggest the best solutions
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Analyze customer data to improve customer experience
- Create, evaluate and improve tutorials and other communication infrastructure
- Minimize customer churn, analyze which problems affect multiple clients, and forecast what those trends mean for future churn
- Aid in product design and product development through cross-team effort
- Assist in providing daily, weekly, monthly reports on various metrics
- We’d Love To Talk To You If...
- You have 2+ years of experience as an Analyst in a high- tech company. Strongly preferred consumer tech products
- You have experience working with mobile/web analytics tools such as MixPanel, customer.io, Google Analytics, and preferably, industry standard visualization tools such as AWS/Quicksight, Looker, Tableau, PowerBI or others
- You are a quick learner, can manage to work on multiple tools, and someone who can juggle a lot of different tasks at once
- You are able to analyze large sets of data, and derive patterns from it
- You are able to communicate customer needs with internal stakeholders, sharing their difficulties with data-backed justifications
- You thrive in a rapidly changing and fast-paced work environment
- You have a proactive mindset and excellent time management skills
- You are a B-school graduate, not a must have but would be a plus
Interview Process
The process is normally a 30-minute initial interview, a 1-hour Interview with the Hiring Manager, a 1-hour Interview with the Operations Manager, a 1-hour interview with our CSM, and a 1-hour final-round Exec/VP interview
- We All Share The Same Core Values
- Lead with Purpose - Leadership does not necessarily mean management. Everyone is a leader, no matter the role. Taking pride in your responsibilities, finding & executing solutions is key.
- Focus on the ‘Why’- The best solutions start with everyone understanding the problem and its impact. We’ve found that if someone understands the ‘why’, they will produce an innovative ‘what’ and ‘how’. If we cannot explain the ‘why’ clearly, we don’t understand the problem ourselves.
- Bring a Sense of Humor - Our work environment is a lighthearted & positive place where employees are united by humor and camaraderie; we believe laughter is a great way to uplift employee morale and form bonds with each other.
- Set New Precedents - We drive innovation and push boundaries for all company activities while understanding that anything worth doing will have roadblocks. We set a new standard of worth for people’s time, data, and attention while rewarding what most other companies take.
- Collaboration - We won’t thrive without recognizing others’ strengths. Listen and evolve together, helping and supporting each other for the sake of a collective goal.
- We Believe In The Following Workplace Norms
- Honor Commitments, Your Word Matters - Specific, Measurable, Attainable, Relevant & Timely (S.M.A.R.T) Asks & Answers.
- Allow OKRs To Guide Us - Individual & Departmental OKRs will largely impact success at Current Mobile.
- Agree to Disagree & Commit -Voice concerns in a respectful & appropriate manner directly to your manager or the Senior Leadership Team.
- Assume Positive Intent - Always start from the idea that a person meant well or was doing their best, no matter what they say or do.
- Accomplish More with Less - Explore options to maximize value. Learn and be curious.
- Hold Yourself and Others to High Standards - Embrace high attention to detail & maintain an appropriate sense of urgency.
- Speak Up - Everyone’s opinion matters. Be inquisitive & don’t think in silos.
- What We Are Offering
- We are a remote-first company so this position is 100% remote from anywhere in South America and will need to overlap with U.S. CST hours
- A competitive compensation package.
- Participation in the Company's equity and token plan.
- We payout individual bonuses every two months in accordance with our bimester Objectives & Key Results (OKRs).
- Work with energetic, passionate, and high-caliber people.
- Celebrate team members' personal milestones.
- Remote social activities including virtual coffee buddies.
- Bonus.ly - we use bonus.ly as a way to recognize and reward team members for their hard work and commitment.
If we just described you and your perfect role, we'd love to talk with you. We have a lot to accomplish in the new year and look forward to making headway and creating successes together!
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