Job Description
Kipsu is a growth stage technology company based in Minneapolis that partners with major hospitality and healthcare brands to enhance customer service through innovative technology. The Customer Success, Deployment & Operations role involves supporting client lifecycle operations, managing cross-functional communication, and improving processes to ensure efficient project management and successful customer onboarding. Responsibilities Support ongoing account needs including customer updates and reporting while handling ad-hoc requests as they arise Serve as the connective tissue between Kipsu Support, Development, Product, and Account teams — triaging and managing inbound and outbound requests through internal and customer ticketing systems to ensure nothing falls through the cracks Provide process documentation and continuously identify opportunities to streamline workflows, improve documentation, and recommend process automation where applicable to increase team efficiency and scalability Track and manage deadlines across multiple concurrent tasks and client requests, keeping the Account Director informed on status, blockers, and progress Support customers and vendors through the full messaging setup and onboarding process to ensure a smooth and successful launch Generate and maintain recurring operational reports, perform data reconciliation, and respond to ad-hoc reporting requests to ensure accuracy and visibility across the account Skills 1–3 years of experience in operations and/or project management; SaaS, hospitality or enterprise account environment a plus Highly detail-oriented with strong organizational skills — comfortable managing a high volume of tasks, requests, and competing deadlines simultaneously Familiarity with JIRA or similar ticketing/project management tools; ability to triage, prioritize, and track requests across multiple teams Familiarity with Salesforce, reporting and basic data reconciliation tasks Strong knowledge of spreadsheet functionality (MS Excel/Google Sheets) Clear, proactive communicator who can keep stakeholders aligned and escalate issues appropriately Resourceful problem-solver who works well in a cross-functional environment and takes ownership of follow-through Benefits Health insurance Dental insurance Vision insurance 401K with a company match Unlimited/responsible vacation time Life insurance Flex spending account Commuter benefits Company Overview Kipsu is pioneering a software-based solution designed to revolutionize how service-driven brands interact with consumers. It was founded in 2010, and is headquartered in Minneapolis, Minnesota, US, with a workforce of 51-200 employees. Its website is