Job Description
Are you a customer-centric professional with a passion for driving growth and satisfaction in a fast-paced, ever-evolving industry? Do you thrive in a collaborative environment where empathy, ownership, and action are the guiding principles? Look no further than blithequark, a rapidly growing startup revolutionizing the way creators, publishers, and companies connect with their audiences. As a Customer Success Manager (CSM) at blithequark, you will play a critical role in shaping the success of our enterprise customers, helping them unlock the full potential of our innovative platform. With a strong focus on relationship management, technical expertise, and problem-solving, you will work closely with business leaders to understand their needs and develop tailored solutions that drive product adoption, customer satisfaction, growth, and retention. **About blithequark** blithequark is on a mission to empower the next million creators, publishers, and companies to scale and monetize their audiences. With a remarkable growth trajectory, we've achieved $1M ARR in just 34 months and are now home to tens of thousands of the most popular newsletters worldwide. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a leader in the industry. **Key Responsibilities** As a Customer Success Manager at blithequark, you will be responsible for: * Managing a portfolio of enterprise customer accounts to foster long-term partnerships and drive growth * Onboarding new enterprise customers to ensure they are set up for success and achieve their goals * Acting as the main point of contact for any customer escalations and providing timely, proactive resolutions * Delivering Quarterly Business Reviews to drive product adoption and customer satisfaction * Becoming the customer advocate and helping implement cross-functional initiatives across Sales, Product, and Support **Ideal Candidate Profile** We're seeking a highly motivated and customer-focused professional with: * Excellent customer relationship management skills and a proven track record of driving growth and satisfaction * Strong communication, listening, writing, and time management skills, with the ability to work independently and collaboratively * Ability to problem-solve and resolve client issues quickly and efficiently, with a focus on empathy and ownership * Organized and reliable, with a strong sense of accountability and a willingness to take ownership of customer success * Genuine excitement about scaling a growing platform and a passion for innovation * Experience working in the email/newsletter space is a huge plus, but not required **What We Offer** At blithequark, we're committed to creating a work environment that supports your personal and professional growth. As a Customer Success Manager, you can expect: * Competitive salary ($90,000 / year) * Stock Options and equity participation in the company's growth * Comprehensive health, dental, and vision insurance * 401(k) employer match and retirement savings plan * Unlimited PTO (mandatory 10 days per year minimum) and flexible work arrangements * Annual IRL Retreats and team-building activities * Unlimited book budget and access to industry-leading resources * Wellness Day each month (every third Friday) and a focus on employee well-being **Why Join blithequark?** We're a remote-first company that values flexibility, autonomy, and work-life balance. Our team is uniquely talented, and we're committed to creating a culture of empathy, ownership, and action. We believe that by working together, we can achieve anything and make a meaningful impact in the industry. If you're a customer-centric professional with a passion for driving growth and satisfaction, we encourage you to apply for this exciting opportunity to join our team at blithequark. Apply for this job