Job Description
At arenaflex, we're revolutionizing the future of autonomous flight and aerial mobility. As a leading innovator in the industry, we're committed to empowering a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios, and beyond, our cutting-edge technology is transforming the way people work and live. We're seeking an exceptional Customer Success Manager to join our team and drive the success of our Law Enforcement and Public Safety customers. As a key member of our Customer Success team, you'll play a critical role in ensuring our customers achieve maximum value from our technology. If you're passionate about delivering world-class customer experiences, have a deep understanding of the SLED industries, and are eager to make a meaningful impact, we want to hear from you. **About the Team:** Our Customer Success team is a rapidly growing group of passionate, mission-driven professionals who are dedicated to ensuring our customers' success. We're a team of UAS experts who sweat the details and are committed to delivering exceptional results. As a Customer Success Manager, you'll work closely with our Product, Engineering, and Sales functions to deliver industry-leading autonomous solutions that drive value to our customers. **About the Role:** As a Customer Success Manager, you'll be responsible for leading and driving all aspects of implementation, usage, retention, and expansion of our Law Enforcement and Public Safety customers. You'll become an indispensable bridge between our customers and arenaflex's extremely agile and world-class technical teams. Your primary focus will be on building scalable processes for customer onboarding and post-sales success, tracking and managing implementation projects, developing healthy customer relationships, and quantifying product feedback to drive software and hardware engineering improvements. **Key Responsibilities:** * Build scalable processes for customer onboarding and post-sales success * Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services * Develop healthy customer relationships through proactive support and cadence-based follow-ups * Quantify product feedback and brief executives to drive software and hardware engineering improvements * Create customer loyalty through proactive support and account management * Advocate for Enterprise customers through deep understanding of their use cases and needs * Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from arenaflex technology * Ensure expansions and renewals through proactive support * Manage a portfolio of ~20 accounts driving adoption to ensure expansions and renewals of the book of business **What Makes You a Good Fit:** * Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement) * Ability to travel 40%+ of the time * Ability to obtain Part 107 certificate * Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules * Proven track record of driving implementation, adoption, and value of hardware or software for or within large Enterprises * Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts * Experience with commercial Unmanned Aircraft Systems and related software development/deployment * Work directly with customers through proactive, metrics-based engagement * Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew * Work closely with customers and sales to ensure expansion, identifying the vertical-specific pain points that could prevent this expansion **What We Offer:** * Competitive base salaries, equity in the form of stock options, and comprehensive benefits packages * Relocation assistance may be provided for eligible roles * The annual base salary range for this position is $120,000 - $160,000 * Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success * Regular, full-time employees are eligible to enroll in the Company's group health insurance plans * Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay, and 401K savings plan **Why Join arenaflex:** At arenaflex, we believe that diversity drives innovation. We've created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We're committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local anti-discrimination laws. If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team of innovators, apply now to become our next Customer Success Manager – Law Enforcement and Public Safety. Apply for this job