Customer Success Partner

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Protolabs is a leader in digital manufacturing, committed to building a diverse team. The Customer Success Partner role involves providing excellent service to customers, managing customer inquiries, and ensuring smooth communication between departments.

Responsibilities

Verify the accuracy of customer purchase orders
Enter customer orders and understand all aspects of the order process and workflow
Reconcile and verify customer payments for open orders
Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
Maintain customer database accuracy with the assistance of the Customer Service Coordinator
Process incoming customer inquiries and triage appropriately within the organization
Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns
Assist in maintaining team metrics
Perform other related duties as assigned

Skills

High School Diploma or equivalent
1-2 years of related Customer Service experience
Attention to Detail
Customer and Client Focused
Decision-Making/Judgement
Open Communication/Transparency
Proficient in Microsoft products
Must have a pleasant phone voice and ability to speak clearly
Ability to perform multiple functions simultaneously
Ability to quickly adapt to new systems and programs
Strong attention to detail and ability to troubleshoot and find resolution
Ability to leverage resources and think creatively to resolve customer issues
Proficient using a computer and able to accurately type 40 wpm
College degree
Customer Service experience in a manufacturing environment
Experience working in a fast-paced, dynamic environment
Experience working in a team-centric, pool concept environment

Benefits

Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
3 weeks of PTO
Holiday Pay
Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a 15% discounted rate
Matching grants through Protolabs foundation
And More!

Company Overview

We are your single digital manufacturing resource from prototyping to production offering injection molding, CNC machining, 3D printing, and sheet metal fabrication services. It was founded in 1999, and is headquartered in Maple Plain, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is http://www.protolabs.com.

Apply To This Job