Job Description
Remote (FR / DE) | On-site – Debrecen (EN only) | Monday–Friday, daytime schedule
International partners of MP Solutions are looking for Customer Success Specialists with strong language skills to join their growing support teams.
If you enjoy building long-term customer relationships, supporting business outcomes, and working in a structured, international environment while using your language skills daily, this role is for you.
Your responsibilities
- Build and maintain strong, long-term relationships with customers
- Support customers throughout their lifecycle via proactive and transactional interactions
- Understand customer business objectives and define what success means to them
- Drive customer success plans and support value realization
- Identify and manage churn risks
- Identify growth and expansion opportunities
- Handle incoming customer inquiries related to products, services and administration
- Support customers and internal teams with billing and administrative activities
- Work closely with global internal stakeholders and teams
- Provide accurate, reliable information adapted to the customer’s level
- Ensure compliance with data privacy and security policies
Working hours
- Remote roles: 08:00–17:00 or 09:00–18:00
- On-site (Debrecen): 09:00–18:00 or 10:00–19:00
Requirements
- What we’re looking for
- Fluent English (C1)
- One of the following language setups:
- French + English (C1) – remote
- German + English (C1) – remote
- English only (C1) – on-site in Debrecen
- Previous experience in Customer Success, Account Management or Customer Service
- Customer-centric mindset with strong empathy
- Excellent communication and follow-up skills
- Strong organizational and problem-solving skills
- Ability to work independently and collaboratively
Benefits
- What we offer
- Paid, structured training program and supportive onboarding
- Competitive salary, based on language and location
- Cafeteria benefits
- Stable, long-term opportunity in an international environment
- Regular team-building and engagement activities
- Supportive, professional team culture
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