Job Description
At arenaflex, we're on a mission to revolutionize the way people find and access flexible work opportunities. As a Customer Support Advocate (Email/Chat) on our team, you'll play a vital role in delivering exceptional customer experiences to our users, helping them navigate our platform and resolve any issues they may encounter. If you're passionate about providing top-notch support, working in a dynamic and fast-paced environment, and contributing to a mission-driven organization, we want to hear from you! **About arenaflex** arenaflex is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more. We're a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We're well-funded and backed by leading investors, including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others. **What You'll Do** As a Customer Support Advocate (Email/Chat), you'll be responsible for: * Providing a welcoming and professional customer support experience to our users through email, chat, or phone calls * Becoming an expert with our applications, learning our product from a functional perspective, and helping our customers with their questions and addressing their problems and concerns * Maintaining and promoting arenaflex's culture and work ethics, being proactive, hardworking, and open to giving and receiving feedback * Being part of a close-knit team, working collaboratively to meet daily goals and deadlines * Attending online training and nesting sessions to become fully knowledgeable on arenaflex's platform and its existing processes and policies * Passing a four-week trial period, where your progress and performance will be monitored and evaluated against key performance indicators (KPIs) **Who You Are** We're looking for someone who is: * A good person who is also committed to doing good work * Passionate about providing exceptional customer support and resolving issues in a timely and professional manner * Proactive, hardworking, and open to giving and receiving feedback * Able to work independently and as part of a team, with a strong focus on collaboration and communication * Committed to learning and growing with arenaflex, with a willingness to take on new challenges and responsibilities * Located in Colombia, El Salvador, Costa Rica, or Guatemala, with a quiet working environment and reliable internet connection **Benefits and Perks** As a Customer Support Advocate (Email/Chat) at arenaflex, you'll enjoy: * The opportunity for growth in a mission-driven and well-funded start-up * Health insurance for the principal member, including dental and vision * Company laptop * Paid time off, Holiday pay, and Unpaid time off * Access to continued learning, unlimited access to Udemy for Business sponsored by arenaflex * Access to no-cost on-demand mental health support, including counseling, mindfulness, and meditation, and well-being courses * Ability to work from anywhere in the Philippines (no more commutes!) * Team outings, happy hours, company off-sites, and more! **Essential Qualifications** * 1-2 years of experience in customer support or a related field * Strong communication and problem-solving skills * Ability to work independently and as part of a team * Proficiency in English (written and verbal) * Basic computer skills and familiarity with customer support software * Ability to work in a fast-paced environment and meet deadlines **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with arenaflex's platform and products * Certification in customer support or a related field * Experience working with customers in a multicultural environment * Strong analytical and problem-solving skills **What's Next?** If you're excited about this opportunity to join arenaflex's team, we encourage you to apply! Even if your experience doesn't check every box, we're looking for someone who is passionate about providing exceptional customer support and is willing to learn and grow with our organization. Don't miss out on this chance to be part of a dynamic and mission-driven team! Apply for this job