Customer Support Agent – Remote (Work with Dogs & Pet Tech!)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Job title: Customer Support Agent – Remote (Work with Dogs & Pet Tech!)

Working location: Fully remote – work from home (some states excluded)

Shift: Full-time, 40 hours a week. Must work at least one weekend day (Sat or Sun).

Hours of Operation: 7 days a week from 9:00 am – 8:00 pm EST.

Start Date: March 16, 2026.

Communication channels: Incoming phone calls, video calls, chats, and emails.

Compensation: $17–$20 per hour, based on experience and education.

About The Role

It’s more than a job; it’s a chance to help dogs live safer, happier lives through technology. Halo Collar develops smart pet-safety tech; a GPS-based collar that combines wearable tracking, virtual fencing, and training feedback.

Do you love solving problems and talking about dogs all day? We are looking for dog-loving, tech-savvy professionals to serve as the face and voice of our company. You’ll be the first line of support, ensuring consistency, efficiency, and a positive experience for every pet parent.

What You Will Do

Support the Pack: Act as part of a strong network supporting our customers' needs daily.
Technical Problem Solving: Resolve complex technical customer issues with empathy.
Be the Face of Halo: Provide a welcoming, positive atmosphere that proves we care.
De-escalation: Calmly assist upset customers while finding fast, effective resolutions.
Drive Excellence: Create opportunities for great customer surveys and five-star reviews.

Handle incoming voice & video calls, chats, and emails.
Maintain detailed notes and documentation of all customer interactions.
Troubleshoot the Halo Collar, Halo App, smartphones, and Bluetooth/LTE/Wi-Fi connectivity.
Assist leadership with identifying and tracking customer trends.

Growth Path: Weekly quality assurance breakdowns to help build your career path.
Your Voice Matters: Bi-weekly 1:1 meetings for direct support and career development.
Internal Opportunity: We prioritize promotion from within!

Experience: 3+ years of Customer Service experience (Retail or Front of House preferred).
Pet Lover: Seriously, it helps! A passion for dogs makes this role much more fun.
Technical Skill: * Familiarity with Windows desktops, Google/Microsoft Office suites, and Zoom.
Excellent typing and multitasking skills (ability to operate on two screens at once).
Soft Skills: Friendly, approachable, and able to offer reassurance during stressful situations.
Education: High School Diploma or Equivalent.

Internet: Download speed of 25Mbps+ / Upload speed of 5Mbps+.
Environment: A dedicated, isolated, and distraction-free workspace.
Professionalism: No background noise or interruptions (spouses, children, or pets) during active work hours to ensure a premium customer experience.
State Residence: You must reside in one of the following states to be eligible: Arizona, Idaho, New Jersey, Pennsylvania, West Virginia, California, Illinois, New York, Rhode Island, Colorado, Indiana, North Carolina, Texas, Connecticut, Kansas, Ohio, Utah, Florida, Michigan, Oklahoma, Virginia, Georgia, Nevada, Oregon, and Washington