Job Description
This is a remote position.
Silver Bell Group is a dynamic fast-expanding outsourcing company where recruitment is an operational driver and not just a support function. We support 50+ international clients across different industries by building, managing and leading teams for them.
We are currently hiring a Customer Support Agent – Service Support (Danish language) for our client in the hospitality industry, to manage guest and homeowner queries before arrival, during stay, and post-departure. This is a voice-based role requiring strong problem-solving skills and the ability to handle complaints professionally.
Key Responsibilities:
- Handle check-in and pre-arrival queries
- Resolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, meter readings, damages)
- Manage post-stay concerns (extra charges, refunds, consumption costs, double payments, security deposit issues)
- Coordinate with internal teams and homeowners for timely issue resolution
- Handle escalations calmly while protecting brand reputation and guest trust
- Maintain accurate documentation of all interactions
Candidate Profile:
- Strong communication and conflict resolution skills
- Fluency in Danish (advanced level) is mandatory
- Calm and solution-oriented under pressure
- Experience in customer service or hospitality preferred
- Ability to manage complaints with empathy and professionalism
Working Hours:
- Remote position
- Shift 1: 09:00 AM – 05:00 PM CET
- Shift 2: 02:00 PM – 10:00 PM CET
- Two rotational days off per week
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