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We're seeking a Customer Support Agent with English and Chinese fluency to support Live game players with queries and feedback. The role involves providing personalized solutions, maintaining KPI results, and staying updated on game changes.
Requirements
- High level of fluency in written and spoken Chinese
- High level of fluency in written and spoken English
- Excellent written and verbal communication skills
- At least 1 year of working experience in customer service, player support, or contact center
- Hands-on experience with contact center processes, tools, and multilingual support
- Innovative and passionate about delivering the best user experiences possible
- Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases
- Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change
- Video games knowledge
- Technical support experience in a customer-focused role is preferred, but not essential
Benefits
- A fun and dynamic industry where you can make a difference
- Professional and friendly work environment
- Awesome and talented colleagues
- Support from all your teammates
- Access to training and learning programs
Apply Now