Job Description
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist, providing top-notch support to Samsung's clients remotely from Lithuania. As a valued member of our team, you will be responsible for resolving technical and non-technical issues, providing exceptional customer service, and ensuring a positive experience for Samsung's customers.
Key Responsibilities:
- Respond to incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers.
- Develop efficient and satisfying solutions to customers' inquiries, ensuring their issues are resolved in a timely and professional manner.
- Deliver exceptional customer service, treating customers with respect and following company policies and procedures.
Requirements:
- Fluent in Lithuanian (C1) and good command of Russian and English (B2).
- Previous experience in customer service, especially in a call center environment, is an advantage, but not required.
- Ability to work in a remote setting and be self-motivated.
What We Offer:
- Competitive hourly rate of €8.03-€8.56 (during trial period and after).
- Performance-based bonuses.
- A supportive team environment with opportunities for career growth and development.
- Flexible working hours, Monday to Friday, between 09:00-19:00.
- Permanent, full-time position with a 3-month trial period.
How to Apply:
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application to join our team. We look forward to hearing from you!
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Equal Opportunities Employer: Concentrix is an equal opportunity employer committed to creating a work environment free from discrimination and harassment. We welcome applications from all qualified candidates.
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