Customer Testing Analyst

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About the position

Coordinate and perform systems integration testing, troubleshooting, and analysis for financial services applications.
Create test files and messages, configure, stage, and deliver files via testing channels.
Engage with customers to understand their testing needs and represent the Voice of the Customer (VOC) for product development.
Consult with customers on setup, configuration, testing, and alignment to FRFS requirements.
Seek opportunities to simplify and improve processes and procedures across the team and other FRFS areas.
Troubleshoot moderately complex issues related to systems integration and configuration, including researching and documenting issues.
Provide Saturday support for customers performing Operational Readiness Testing (ORT) and regular testing in DIT environments.
Participate in projects or workgroups to collaborate on improvement initiatives, including hosting meetings and documenting business requirements.
Support testing activities such as Business Continuity, Operational Readiness, and application conversions/enhancements.

2-5 years of experience supporting customers with a record of providing outstanding service.
BA/BS preferred or equivalent work experience.
Prior work experience supporting testing initiatives.
Experience with experiential (user) testing and working with internal and external parties.
Understanding of payments systems or systems with equivalent complexity required.
Prior experience working with Agile methodologies desired.
Knowledge of key support tools and applications such as Dynatrace, Splunk, and Fedline is highly preferred.
Ability to quickly grasp in-depth understanding of procedures and automated systems.
Strong written and oral communication skills.
Excellent teamwork and customer service skills.