CyberArk Sr.Build and Support/Ops Lead/Alpharetta, GA /Dallas,TX(2-3 weeks remote then onsite)/6+mo

Job title: CyberArk Sr.Build and Support/Ops Lead/Alpharetta, GA /Dallas,TX(2-3 weeks remote then onsite)/6+mo in Dallas, TX at Suncap Technology

Company: Suncap Technology

Job description: Job Description:Position: CyberArk Sr. – Build and Support / Ops Lead

Locations: Alpharetta, GA / Dallas, TX (2-3 weeks remote max. then onsite)Following will be CyberArk Sr. Lead responsibilities:

• Work on EFTPS Build activities.


• Target System on-boarding


• Single Point of Contact for support services


• Lead the complete operations team on technical front


• Respond to the email's for any advisory task.


• On-call support with the aligned support team member.


• Debugging the issues


• Provide the onsite support for Major/Minor upgrade.


• Perform RCA's


• DR Failover drills


• Define any new policies in the PAM Solution


• Break glass password retrieval


• Update documentation as and when required


• Any new server Account Addition /Deletion for existing types of integrations.


• Adding users in the group and opening of firewall port request.


• Troubleshooting of operational issues like:

• In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.


• To perform drills related to:

• Business continuity with DR environment


• Manage policies configured in the PAM solution


• Creating new policies

• Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices


• Build and test framework for:

• New Server On-boarding


• User/ Admin Provisioning process for least privilege usage


• Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems


• Target system on-boarding onto EFTPS environment

• Reporting & Platform Maintenance:

• Response to performance alerts and warnings


• Log monitoring and analysis per instance


• Coordination with other resolver groups per instance


• Trend analysis


• Knowledge Management


• Health Monitoring Check-up


• Continuous Service Improvement


• Impact analysis report as & when required


• Reporting :

• ITSM Reporting


• Performance Reporting

• Executive Reporting


• Adhoc Reports

• Ticket Management:

• Incident Management


• Service Request Management


• Problem ticket Management


• Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution

Expected salary:

Location: Dallas, TX

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