Job Description
About the position
The Data Analyst 3 on the Credit and Payments Analytics team is responsible for delivering advanced data analysis and actionable insights to support Nordstrom's payments business. This role involves conducting deep-dive analysis, developing strategies, and producing detailed reporting via data storytelling to monitor portfolio performance, optimize vendor card marketing strategies, and enhance payment solutions. The Data Analyst 3 will work closely with cross-functional partners, the Payment Analytics Manager, and external stakeholders to provide data-driven recommendations that drive profitable growth, improve the customer experience, and mitigate risk, via start to end individual and team project ownership.
- Responsibilities
- Advanced Analytics & Decision Support: Deliver data-driven analytics and actionable insights to guide strategic decision-making within the Payments organization.
- Conduct advanced analysis to interpret payment fee trends, JWN channel performance, customer engagement with JWN card, and card marketing campaign effectiveness among other areas of the business
- Develop and own forecasts, KPIs, and expectations for payment strategies, ensuring alignment with business objectives.
- Communication & Data Storytelling: Work using visualization and presentation tools to deliver a concise, compelling, and impactful message for presentations to key business partners
- Be able to identify key messages in data, either self-developed analytics or by team members, to provide actionable answers to the business
- Data Reporting & Insights: Build and maintain dashboards, reports, and presentations to communicate key insights and trends to internal stakeholders.
- Summarize complex data into actionable recommendations and present findings clearly to cross-functional partners and senior leadership.
- Solve complex queries from leadership and business partners via self-driven data exploration and hypothesis testing
- Monitor emerging trends in account vintages, portfolio performance, and payment behaviors, sharing insights with relevant teams.
- Cross-Functional Collaboration: Partner with key internal stakeholders, including Marketing, Finance, Product, and IT, to support payment initiatives and data development.
- Work closely with external partners, such as Visa, Mastercard, to ensure alignment on strategies, reporting, and performance expectations.
- Team Leadership: Act as a subject matter expert (SME) within the team, ensuring best practices in data analysis, reporting, and model development are followed.
- Ad Hoc Projects: Respond to ad hoc business requests with timely and accurate analysis, driving actionable insights to solve complex problems.
- Requirements
- Bachelor's degree in finance, Economics, Statistics, Data Science, Business Administration, or a related field.
- 4+ years of experience in analytics and reporting, with a desired focus on payment or marketing analytics within the retail industry.
- 2+ years of experience in applying statistical techniques, including experimental design and hypothesis testing.
- Strong ability to synthesis data and outputs into an easy-to-understand story is a must for this role.
- Excellent verbal and written communication skills, capable of conveying complex information to diverse audiences.
- Able to develop and deliver presentations to key business partners with minimal oversite.
- Advanced proficiency in SQL, BigQuery, SAS, or Python for data extraction, manipulation, and analysis.
- Experience with data visualization tools like Tableau, Power BI, Looker, or similar platforms.
- Strong skills in creating macros, automating repetitive tasks, and optimizing code for efficiency.
- Nice-to-haves
- Advanced degree preferred.
- Knowledge of the payments industry, including payment processing, fraud, and fee management is a plus
- Benefits
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
- Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
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