Job Description
Title: Data Scientist
Location: Nashville, TN United States
Category:
Customer Service
Position Type:
Regular Full-Time
Job Description:
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
We are seeking a highly analytical and detail-oriented Data Scientist to support data-driven decision-making across the organization. This role focuses on building predictive models, generating actionable insights, and translating complex data into clear business recommendations. The ideal candidate combines strong technical skills with business acumen and a collaborative mindset.
This is a hybrid role (3 days in office) based in Nashville, TN.
Responsibilities
Data Analysis & Modeling
Develop, test, and deploy predictive and statistical models to support operational and strategic initiatives.
Perform exploratory data analysis to identify trends, anomalies, and opportunities.
Apply machine learning techniques (regression, classification, clustering, time series forecasting) as appropriate.
Evaluate model performance and iterate for accuracy and business impact.
Data Engineering & Preparation
Extract, clean, and transform data from multiple sources (SQL databases, APIs, flat files).
Build reproducible data pipelines and structured datasets for analysis.
Ensure data integrity, quality, and governance standards are upheld.
Business Insights & Reporting
Translate analytical findings into clear, actionable recommendations.
Partner with WFM, operations, finance, and leadership teams to define analytical needs.
Support dashboard and reporting development in collaboration with BI resources.
Present findings to stakeholders in a concise, executive-ready format.
Continuous Improvement
Identify automation opportunities to reduce manual reporting.
Recommend new tools, methodologies, or data sources to enhance insights.
Stay current with emerging data science techniques and best practices.
Qualifications
Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Engineering, or related field or equivalent experience
2-3 years of experience in data science, analytics, or a related role.
Experience with Salesforce and CXone
Proficiency in Excel (pivot tables, formulas, charts)
Experience with BI tools (Tableau, Power BI, Looker, etc.).
Strong understanding of statistical concepts and model validation techniques.
Ability to communicate complex data clearly to non-technical stakeholders.
Strong analytical and problem-solving skills, with attention to detail and accuracy.
Knowledge of call center metrics, operations, and workforce management concepts.
Preferred Skills
Experience in contact center, operations, or high-volume environments.
Experience with A/B testing and experimentation frameworks.
SQL or database query experience.
Familiarity with call center platforms (e.g., Genesys, Five9, Avaya, NICE, Talkdesk, etc.).
Experience with forecasting, staffing models, or scheduling tools.
Ability to manage multiple reporting requests and prioritize deadlines.
What do we offer
HireRight offers a competitive benefit package which includes:
Medical
Dental
Vision
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short & Long Term Disability
Flexible Spending Accounts
401K
Generous Vacation and Sick Program
10 Paid Holidays
Education Assistance Program
Business Casual Attire
Generous Referral Program
Employee Discounts and Rewards
And much more!
All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
This job description in no way states or implies that these are the only duties to be performed by a team member's occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.
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