Desktop Specialist I

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Job title: Desktop Specialist I in Beaverton, OR at Cambia Health Solutions

Company: Cambia Health Solutions

Job description: Desktop Specialist IOn-Site position within Beaverton, OregonBuild a career with purpose. Join our to create a person-focused and economically sustainable health care system.Who We Are Looking For:Every day, Cambia’s dedicated team of Desktop Specialist I’s is living our mission to make health care easier and lives better. As a member of the Information Technology team, our Desktop Specialists deliver Tier 2 technical support for hardware, software, and communication systems, manage security protocols for endpoint devices while supporting printing, audio/visual, and content management systems, and work within the Infrastructure Field Services team to maintain technical standards and resolve complex issues – all in service of creating a person-focused health care experience.Do you have a passion for resolving technical challenges across diverse environments, from MAC/PC hardware to mobile devices and audio/visual systems? Do you thrive as part of a collaborative team providing critical support to 6,000 employees while continuously expanding your expertise in security protocols and emerging technologies? Then this role may be the perfect fit.What You Bring to Cambia:Qualifications:

Four-year Bachelor's degree in Information Systems or related field

Minimum of one year work-related experience

In lieu of degree: 1-2 years of relevant work experience in network and PC support

Microsoft Certified System Engineer (MCSE) certification will meet the educational requirements

Skills and Attributes:

Strong troubleshooting skills for desktop, laptop, printer, soft phone, smartphone, and software issues

Proficient at analyzing customer requirements and documenting technical problems

Ability to implement moves, adds, changes, and maintenance of desktop equipment

Experience with data and telecommunication wiring infrastructure

Skilled at assessing user competency levels and providing appropriate training

Technical aptitude to obtain Dell Tech Direct certification within 3 months of hire

Ability to work independently with minimal supervision

Superior problem-solving and analytical thinking

Excellent communication and first-class customer service skills

Quick learner who adapts well to changing environments

Capable of conducting UAT testing in support of engineering teams

What You Will Do at Cambia:

Provide world-class customer support for all desktop technology including computers, phones, printers, and AV equipment with 24-hour resolution targets

Manage complete asset lifecycle including processing adds, moves, and changes for all equipment

Deliver technical support through multiple channels including phone, chat, remote connectivity, and on-site visits, with possible after-hours on-call duties

Serve as technical resource for enterprise applications, analyzing user needs and recommending appropriate solutions

Install, troubleshoot, diagnose and repair hardware using technical documentation and wiring diagrams

Maintain asset inventory systems and documentation while adhering to established IT procedures

Continuously improve technical skills and contribute to departmental operations and standards

The expected hiring range for a Desktop Specialist I is $27.95 - $35.75 an hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is $24.00 - $41.50 an hour.About CambiaWorking at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.Why Join the Cambia Team?At Cambia, you can:

Work alongside diverse teams building cutting-edge solutions to transform health care.

Earn a competitive salary and enjoy generous benefits while doing work that changes lives.

Grow your career with a company committed to helping you succeed.

Give back to your community by participating in Cambia-supported outreach programs.

Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.

Annual employer contribution to a health savings account.

Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.

Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).

Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).

Award-winning wellness programs that reward you for participation.

Employee Assistance Fund for those in need.

Commute and parking benefits.

Learn more about our .We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.If you need accommodation for any part of the application process because of a medical condition or disability, please email . Information about how Cambia Health Solutions collects, uses, and discloses information is available in our .

Expected salary:

Location: Beaverton, OR

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