Job Description
About the position
As a Digital Advice Analyst in Principal Advised Services, you will provide service solutions to foster long-term relationships with both internal and external customers. This role involves assisting in the development of operations within the direct-to-consumer market space, requiring someone who thrives in ambiguity and enjoys shaping standard processes.
- Responsibilities
- Research and resolve complex situations, becoming a subject matter authority on products, services, and systems. ,
- Coordinate special projects to achieve overall strategic vision and objectives. ,
- Resolve complex problems and issues, recommending and assisting in the development and implementation of new policies, processes, and procedures to increase efficiencies. ,
- Act as an advisor and subject matter expert on products, services, and systems, supporting team members by monitoring workflow and job assignments. ,
- Provide ongoing review of current processing procedures, forms, and system functionality to ensure regulatory guidelines and transfer agent responsibilities are met. ,
- Demonstrate a thorough understanding of RIA goals, objectives, processes, and procedures to assist with relationship management internally and externally. ,
- Display sound decision-making skills that align with regulatory guidelines, requiring analysis of such guidelines and financial impacts. ,
- Plan, organize, and lead day-to-day operations to meet organizational goals and regulatory standards, multitasking various accountabilities. ,
- Perform other job-related duties and special projects as required.
- Requirements
- Bachelor's degree or equivalent required. ,
- 3+ years related experience in the financial services industry. ,
- FINRA Series 65 or 66 preferred. ,
- Knowledge of digital advice platforms and investment products is a plus. ,
- Broad knowledge of business unit practices, systems, and processes. ,
- Ability to handle multiple tasks, prioritize work optimally, and adapt to change. ,
- Experience working with internal and external customers (clients, internal/external business partners). ,
- Effective verbal and written communication skills. ,
- Ability to think critically, problem-solve, and analyze data. ,
- Confidentiality, professionalism, and business ethics required. ,
- Proficient in Microsoft Office Suite and CRM systems (SalesForce highly preferred).
- Nice-to-haves
- Knowledge of digital advice platforms and investment products. ,
- Experience working with internal and external customers.
- Benefits
- Flexible Time Off (FTO) for salaried employees. ,
- Pension eligibility.
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