Job Description
About West Marine
We don't just sell anchors and rigging. We sell a love of the water that lasts for generations.
We don't just sell life jackets and flares. We sell peace of mind for your most precious cargo.
We don't just have a passion for boating. We have a lifetime of experience that we can't wait to share with you.
So when you shop at West Marine, it's not just for boating gear - it's for the pure pursuit of more water and less hassle.
If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you're part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community.
Position Summary
West Marine is seeking a Digital Customer Care Professional to service our Retail and Pro customers!
The Digital Customer Care Professional is a proactive and results-driven individual. This role is essential to delivering outstanding customer service through digital communications channels such as text messaging and chat. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for helping people. West Marine is a Drug Free Workplace and an Equal Opportunity Employer.
- Primary Responsibilities:
- Delivers exceptional customer service on every contact.
- Strives to provide first contact resolution.
- Effectively manages multiple contacts/conversations at once.
- Meets/exceeds company standards for performance and quality.
- Adds additional value for the customer by proactively recommending related items and appropriate West Marine benefits/services.
- Attend 1:1 meetings with your manager/lead to address training/growth opportunities.
- Participate in advanced training/educational programs.
- Proactively maintain awareness of changes or updates to standard operating procedures, job aids, and other announcements that may impact your role.
- Implement any coaching opportunities offered and seek continuous growth within your role.
Education, Experience & Skills:
- Minimum education required/preferred, area of study:
- Minimum High School or GED.
- College Degree in Business or related field and/or U.S. Military Service preferred
- Minimum years of relevant experience preferred/required:
- 2-3 years customer service experience
- Proficient knowledge of marine products and/or the marine industry helpful
- Additional skills/knowledge required include:
- Strong communication, organizational and customer service skills
- Sense of urgency and ability to work in a fast-paced environment.
- Computer literate, including Microsoft Office, Excel, Word
- Ability to foster relationships with customers.
- Ability to effectively communicate verbally and in writing
- Strong reading comprehension skills
- Typing skills of 40 words per minute minimum
- Proficient in Salesforce Service or Sales Console.
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Apply Now