Job Description
KeyBank is seeking a Digital II to enhance customer experiences through data-driven strategies and innovation. This role involves leading projects to improve digital capabilities while collaborating with various internal teams to ensure effective deployment and execution.
Responsibilities
- Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities
- Collaborate with designers, software engineers, and others across the organization for alignment and transparency
- Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment
- Draw digital strategies and/or insights from analysis, tests hypothesis, recommends strategy based on insights
- Develop strong business/ financial knowledge and understand clients’ needs, demonstrate a strong understanding of technology to collaborate with our technology partners to build or integrate scalable and extensible capabilities
- Execute initiatives and co-manage or assist on individual backlog items related to complex efforts
- Translate business goals into digital product concepts and tactical user stories
- Work closely with stakeholders to advise them on how to develop and sustain a business advantage in their space via Key Bank’s digital channels
- Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success
- Make sound data-driven judgments drawing from both analytical data sources and qualitative data sources
- Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer pain points
- Develop close working relationships with other departments in the company as well as external contacts
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Skills
- Bachelor's Degree in business, marketing, information systems management or equivalent (preferred) OR equivalent experience (required)
- 1+ years (2+) of experience in digital business and/or product development (required)
- Strong analytical mindset, data driven decisioning and insights
- Thought leader and familiar with industry competitive analysis
- Combination of business depth and technical savvy
- Experience working in a collaborative, Agile, and data-driven environment
- Digital native with a strong understanding of the digital landscape, technologies, disrupters, and best practices
- Experience creating innovative digital products and services that drive business results
- Working knowledge and appreciation for user-centered design and digital user experience
- Passionate about leveraging user-generated data and third-party data to create intelligent software driven customer experiences
- Have a passion to think critically and identify new ways to create positive client centric experiences
- Possess a strong mix of quantitative, qualitative and problem-solving skills
- Ability to think strategically coupled with the ability to drive to execution
- Experience with storytelling + curating presentations
- Ability to build relationships and influence broadly
Company Overview
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