Job Description
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Job Summary:
Moore is a data-driven constituent experience management company, focused on delivering integrated supporter experiences for non-profit clients. The Digital Producer will manage the creation and execution of digital campaigns, collaborating with various teams to ensure projects are completed on time and meet client expectations.
Responsibilities:
- Manage the creation and execution of digital campaigns—including emails, donation pages, landing pages, website redesigns, lightboxes, digital media creative, and A/B conversion rate optimization testing—from inception to launch.
- Collaborate with creative, development, client services, strategists, and other resources to generate top-notch, engaging digital campaigns to support client objectives.
- Lead and motivate cross-functional project teams to complete digital projects on time and on budget while meeting and exceeding client expectations.
- Facilitate and collaborate on all aspects of the project process including discovery, budgeting scope, production timing, and execution.
- Create project schedules and monitor progress, ensuring all milestones are met.
- Communicate project timelines, status, and risks to stakeholders.
- Create and maintain project documentation, including site maps, wireframes, user flows, technical specifications, functional documentation, and test cases.
- Provide quality control checks for projects to ensure accuracy, client requirements, and best practices.
- Manage, train, and mentor associate producers.
Qualifications:
Required:
- 4+ years of digital production experience with an advertising agency, successfully managing the production of digital projects such as emails, landing pages, integrated campaigns, and websites.
- Bachelor’s Degree or equivalent experience required.
- Experience with project management tools, such as Workfront, Microsoft Project, Smartsheet, Asana required.
- Experience with traffic analysis tools, such as Google Analytics required.
- Deep understanding of the digital landscape, content, information architecture, social media, technology platforms, and the fundraising industry.
- Ability to handle multiple complex projects simultaneously; a resourceful self-starter who can take initiative and follow through on projects in a deadline-driven environment.
- Strong written and oral communication and presentation skills.
- Strong organizational and time management skills.
- Meticulous attention to details.
- Ability to remain calm under pressure and radiate positive energy, even in stressful situations.
- Adaptability in situations where priorities, demands, and timelines conflict and/or shift.
- Ability to build collaborative relationships, and to thrive in a team environment.
- Strong interpersonal skills, with a focus on tact and diplomacy, proficient at defusing tense situations.
- Ability to speak 'developer,' but also translate complex technical concepts for non-technical team members.
- Outstanding problem-solving abilities and analytical skills.
- Commitment to delivering error-free work and high-quality customer service to clients.
Preferred:
- Familiarity with CMS platforms, marketing automation platforms, Email Service Provider Platforms, fundraising platforms, CRM platforms and web languages are a plus.
- Familiarity with project management methodologies (Waterfall, Agile, Kanban).
- Familiarity with digital direct response fundraising metrics and direct marketing strategy is a plus.
- Ability to lead technical conversations with programmers or internal resources regarding HTML, CSS, and general web development principles.
- Ability to identify opportunities for improvement and make constructive suggestions for change.
Company:
Moore is a constituent experience company that integrates the donor experience across all platforms, channels, and devices. Founded in 2011, the company is headquartered in Lanham, Maryland, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
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