Director Information Technology Operations

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Director of Enterprise Operations

100% Remote (U.S.)

Full-Time | Leadership Role

A growing organization in the technology-driven services sector is seeking a Director of Enterprise Operations to lead and scale internal enterprise systems and operational technology supporting a large, global workforce.

This role will oversee the strategy, performance, and continuous improvement of critical back-office systems and internal IT services used by more than 12,000 employees worldwide. The ideal candidate is a strong operational leader with experience managing enterprise platforms, modern cloud environments, and global teams.

Lead enterprise operations supporting internal corporate systems and infrastructure
Oversee platforms including AWS, Salesforce, and Microsoft Dynamics 365
Drive initiatives around AI enablement and automation across internal systems
Manage and evolve the organization’s internal Help Desk and support operations (not an MSP environment)
Lead a team of 4 managers and ~28 total team members
Ensure operational stability, performance, and scalability for systems supporting 12,000+ users
Partner with leadership to improve internal systems, processes, and user experience
Help shape strategy for enterprise platforms across a global IT organization of 200+ professionals

Experience leading enterprise IT or enterprise operations teams
Strong background supporting internal corporate systems and business platforms
Experience working with AWS cloud environments
Familiarity with Salesforce and/or Microsoft Dynamics 365 ecosystems
Experience leading managers and multi-layer teams
Ability to operate in a large-scale, global environment supporting thousands of users
Exposure to AI-driven automation or digital transformation initiatives is a plus

Base Salary: ~$185,000
Bonus: 20%
Additional equity may be included