Director, Onboarding - Implementation

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses.
As the Director of Onboarding you will ensure the seamless onboarding of all of our customers from SMB to multi-location enterprises.
You will manage a team of onboarding managers and specialists and collaborate cross-functionally with Sales, Product, Support, Marketing and Customer Success teams to ensure a seamless and value-driven start for every new customer.
Own and evolve the onboarding strategy to deliver scalable, repeatable, and personalized experiences across different customer segments.
Drive the forecasting process to ensure visibility and alignment with quarterly company objectives.
Stay deeply attuned to industry best practices in enterprise onboarding and contribute to process evolution.

7+ years of experience in customer onboarding, implementation, or customer success within a B2B SaaS environment.
3+ years in a leadership role, managing onboarding or implementation teams.
Proven track record of building and scaling onboarding programs for high-growth SaaS companies.
Experience with franchises, multi-location rollouts, and private equity-backed organizations is highly preferred.
Strong understanding of SaaS metrics, customer journey mapping, and customer success best practices.
Technical Aptitude: Strong familiarity with SaaS platforms, CRM tools like Salesforce (strongly preferred), Excel, and an ability to quickly learn new systems.
Leadership Skills: Ability to inspire, develop, and lead high-performing teams, while driving accountability and ensuring execution at a high level.
Strong Business Acumen: Understanding of enterprise customer challenges, change management principles, and key drivers for customer retention and expansion.
Organizational Agility: Ability to navigate ambiguity, prioritize competing demands, and drive continuous improvement in a fast-paced environment.

✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
Take a break whenever you need with our flexible vacation day policy.
Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
Family planning resources and specialized support programs.
Equity: get ahead on the ground floor and grow with Boulevard.
Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

Apply Now