Job Description
Execute and oversee our moderation program: Manage and iterate on our moderation program while collaborating and supporting current and future community moderation programs in our discord and telegram Oversee and manage our games' account administration duties, including reviewing, tracking, and acting on player reports Collaborate with various departments to improve moderation as a whole, establish best practices, standard operating procedures, etc. and improve on documentation/processes/practices as needed Track and analyze moderation reports to understand the health of the community, then share these reports with Project Leadership Collaborate with Marketing, Community, etc. on community communication, public documentation, etc. for community moderation actions, address toxicity/harassment concerns, and more Liaise with internal teams to manage information and feedback flow Meet with internal (studio departments, platform, etc.) and/or external (community moderations, vendors, players, etc.) to address safety concerns Triage and respond to questions or concerns regarding moderation in a variety of spaces (Discord, Reddit, emails, etc.) Collaborate with the Community to address and respond to safety concerns as needed Apply tot his job