Job Description
Fast Facts
The Educational Support Specialist (Spanish-speaking) is a fully remote position responsible for providing academic and administrative support to students and families, while coordinating virtual tutoring sessions and tracking student progress at Tutor Me Education.
Responsibilities: Conduct intakes with families, coordinate instructors, track student progress, provide quality customer service, manage class schedules, and support regional operations in a virtual environment.
Skills: Excellent communication skills in English and Spanish, strong organizational skills, technology proficiency, and ability to manage multiple responsibilities.
Qualifications: Bachelor’s Degree, 2-3 years of experience in a virtual operations environment, and bilingual in English and Spanish required.
Location: Fully Remote
Compensation: Not provided by employer. Typical compensation ranges for this position are between $45,000 - $65,000.
This job is fully Remote! Clear and excellent English communication skills, Spanish skills, technology skills, and organization skills, required.
- Responsibilities
- The Educational Support Specialist is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service
- Actively support Tutor Me Education Regional Operations
- Provide outstanding academic services to students and their families
- Operate seamlessly in a virtual operating environment
- Maintain Tutor Me Education operating standards including people, financial, and academic standards
- Ensure delivery of programs and initiatives for our students and school district partners
- Meet operational excellence standards
- Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
- Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
- Manage virtual tutoring sessions
- Monitor all students’ academic progress
- Help ensure flawless execution of programs and initiatives
- Manage your own time in compliance with company and regulatory requirements
- Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
- Other responsibilities – as required by the business
- Relish building relationships with students and their families
- Dedicated to meeting the expectations and requirements of internal and external customers
- Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution
- Qualifications
- Time management, planning, and prioritization
- Ability to organize and manage multiple responsibilities successfully
- Exhibits professional and approachable demeanor
- Ability to prioritize and focus on key objectives, which may change from month to month
- Effective communications both in virtual environments
- Proficient in using all communication media including in person, phone, and video
- Ability to build engagement and trust in virtual relationships, whether with customers or with team members
- Works Well With Others
- Learning agility – able to adapt to changes in work environment by changing behaviors as required
- Able to acquire new skills as required
- Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
- Ability to manage remote teachers
- Ability to work independently
- High tolerance for ambiguity
- Bachelor’s Degree required
- 2-3 years progressive career growth
- Experience working in a virtual operations and team environment
- Bilingual in English and Spanish required
- Proficient in Microsoft Office and Google applications
Fully Remote!
PTO
Etc.
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