Job Description
At arenaflex, we're on a mission to revolutionize the way businesses operate by providing innovative, cloud-based solutions that empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. As a key player in our growing Customer Success team, the Enterprise Customer Success Manager will be responsible for managing complex, high-value accounts and driving adoption, value realization, and alignment with our customers' long-term business strategies. **THE OPPORTUNITY** As an Enterprise Customer Success Manager at arenaflex, you'll have the unique opportunity to work with senior leaders and decision-makers across various business units and geographies. Your primary focus will be on advocating customer needs throughout the customer lifecycle, understanding customer business challenges, and industry trends, and consulting on how arenaflex can help them achieve their objectives. You'll collaborate with the account team to develop account plans and call-to-actions, cultivate relationships to drive adoption, ensure retention, and maintain high overall customer satisfaction. **Key Responsibilities:** * Advocate customer needs throughout the customer lifecycle, understand customer business challenges, and industry trends consulting on how arenaflex can help them achieve their objectives * Collaborate with the account team to develop account plan and call-to-actions * Cultivate relationships to drive adoption, ensure retention, and maintain high overall customer satisfaction * Develop partner-focused relationships with key account contacts * Understand customer concerns working effectively with internal teams to ensure our ability to resolve them * Partner with arenaflex SME's and customer stakeholders advocating and anticipating the needs of customers * Monitor and report out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.) * Communicate with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal team * Champion customer needs relative to software feature requirements * Support Sales when upsell opportunities are identified * Other duties as assigned **THE SKILL SET** To succeed in this role, you'll need to possess a unique blend of skills and experience. Here are the essential qualifications: * Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at an Enterprise level * Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: Able to articulate value propositions and integration into business processes * Commercial Business Processes: Able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc. * Sales/Account Management Process Proficiency: Demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques * Project Governance Knowledge: Understanding of the principles of effective Project Governance, especially as it relates to complex software implementation * Business Systems Integration: Able to understand the principles of business systems interaction through integration and data transformation * Vendavo Solutions: Willingness to learn business process and technical use cases as they relate to arenaflex solutions * Enterprise Account Management: Experience managing large enterprise customer relationships (> $1 Billion in Revenue and global presence) * Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus * Demonstrated ability to engage and build relationships with customer executives and key decision-makers * Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes * Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers * Willingness to travel up to 10% and support international time zones **THE BENEFITS** At arenaflex, we believe in taking care of our employees and providing a work-life balance that allows you to recharge and come back to work refreshed. Here are some of the benefits you can expect: * Flexibility to work from home or in the office, depending on what works best for you * Unlimited PTO for vacation, sick, and mental health days – we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest, and recharge * 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday * 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work * $110 a month to cover your cell phone and internet expenses * High-end laptop (Dell XPS or Mac) * Competitive pay and bonus/commission * Comprehensive health, dental, vision, and mental benefit options (PPO, FSA, HSA) * 401k plan with a 3% employer non-election contribution **THE VENDAVO STORY** At arenaflex, we're passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. **OUR SAAS PRODUCTS** Our B2B pricing and selling solutions include: * Vendavo Intelligent CPQ * Margin Bridge Analyzer * Profit Analyzer * Business Risk and Sales Alerts * Vendavo Sales Optimizer * Deal Price Optimizer * Vendavo Pricepoint * Rebate & Channel Manager **OUR FUNDING** We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space. **OUR CULTURE & YOU** We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What’s Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners. Unlocking opportunities for our customers would not be possible without our employees. When you are part of arenaflex, you’re part of a company that’s committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments. **EMEA and California residents applying for positions at arenaflex can see our privacy policy here .** **OUR TEAM IS GROWING. YOU WILL TOO.** If you're passionate about customer success, innovation, and growth, and want to be part of a company that's changing the way businesses operate, we want to hear from you. Apply now to become an Enterprise Customer Success Manager at arenaflex and join our team of passionate, experienced professionals who are dedicated to driving value and profitability for our customers. Apply for this job