Job Description
At careerzynith, we're on a mission to revolutionize the way people experience healthcare. As a leading provider of innovative solutions, we're committed to delivering exceptional customer service and support to our patients. We're now seeking an entry-level Chat Support Representative to join our team and help us achieve our goals.
- *About careerzynith**
careerzynith is a dynamic and growing organization that's passionate about making a difference in people's lives. We're a team of dedicated professionals who share a common vision: to provide accessible, affordable, and high-quality healthcare services to our patients. Our state-of-the-art facilities and cutting-edge technology enable us to deliver personalized care and support to our patients, and we're committed to continuously improving our services to meet their evolving needs.
- *Job Brief**
As an entry-level Chat Support Representative at careerzynith, you'll play a critical role in providing exceptional customer service and support to our patients. You'll be responsible for managing multiple live chat conversations in real-time, providing timely and accurate responses to our patients' questions and concerns. Your primary objective will be to connect our patients with our practice-based professionals who will then work on booking them for an in-person consultation.
- *Responsibilities**
As a Chat Support Representative at careerzynith, your responsibilities will include:
- Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
- Managing multiple chat-based conversations in real-time while providing timely responses
- Following our lead journey process as applicable
- Focusing on quantity: responding effectively to 100% of live chats
- Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information in accordance with approved scripts
- Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals
- Assisting with PL efforts for other practice locations as needed
- Providing accurate information to patients, including starting prices or other approved information
- Qualifying leads
- Assisting in any sales-related administrative tasks as needed or as assigned
- Other ad-hoc projects and tasks as assigned
- *Skills and Qualifications**
To be successful in this role, you'll need to possess the following skills and qualifications:
- **Availability**: Must be available for training from 9am-5pm local time
- **Flexibility**: Must be available to work on a Saturday or Sunday (huge plus if available on both weekend days!)
- **Sales Experience**: At least 1 year of sales experience, preferably in inside sales and/or remote positions
- **CRM Experience**: Experience using a CRM tool, preferably Intercom or Salesforce
- **Typing Speed**: Typing speed of 60+ words per minute
- **Communication Skills**: Excellent verbal and written communication
- **Organizational Skills**: Strong organizational and multitasking skills
- **Adaptability**: Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
- **Technical Skills**: Proficiency in Microsoft Office and Google Suite
- **Learning Ability**: Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
- *Requirements**
To be eligible for this role, you must:
- Live and reside in the US
- Have a laptop or tablet
- *Benefits**
As a Chat Support Representative at careerzynith, you'll enjoy a competitive salary and a range of benefits, including:
- Medical, Dental, and Vision
- Disability
- Life Insurance
- 401(k) Plan
- Paid Vacation and Holidays
- *Why Join careerzynith?**
At careerzynith, we're passionate about creating a positive and supportive work environment that fosters growth and development. We offer a range of benefits and perks, including:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and training
- *How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
- *Apply Now!**
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