Job Description
Position Overview As an Entry Level Customer Success Specialist based in Brooklyn, NY, you will provide high-level customer support to approximately 50-70 automotive dealerships. Functioning as a consultant, you will ensure that customers fully leverage the software they purchased through on-site (80%) and video conference (20%) support. Operating from a home office, you will be equipped with a company car, cell phone, and tablet. Established in 1866, Reynolds and Reynolds offers a complete Retail Management System for automotive dealerships. The company fosters energizing projects, high-powered teaming, continuous learning, and professional growth. Key Responsibilities • Provide expert on-site and video conference support to automotive dealerships. • Ensure customers maximize the value of their purchased software. • Act as a consultant to advise and troubleshoot customer needs. • Travel for on-site support, including participation in an intensive training program. • Build and maintain strong customer relationships. Required Qualifications • Bachelor’s Degree or equivalent experience. • Excellent customer service and organizational skills. • Proven ability to build strong customer relationships. • Willingness and ability to travel – including overnight hotel stays up to 50% during the training period (approximately 6 months) and 1-2 trips per month after training. • Must have reliable home internet with sufficient bandwidth for video conferencing. Benefits & Perks • Paid Training including classroom instruction at offices in Houston, TX and Dayton, OH, along with online courses for in-depth product and industry knowledge. • Medical, dental, vision, life insurance, and a health savings account. • Company car for both business and personal use. • Working remotely with a company cell phone, laptop, and other provided home office equipment. • Ongoing professional development and training opportunities. Apply tot his job