Job Description
- Job Description:
- Immerse yourself in client workflows to understand how public health staff actually do their work, with particular depth in environmental health programs
- Identify pain points, inefficiencies, and opportunities that clients may not have articulated
- Synthesize input from multiple stakeholders into coherent solution recommendations
- Translate complex public health processes into clear user stories and acceptance criteria
- Lead discovery sessions and workshops with health department staff
- Serve as the voice of the client within our technical teams
- Develop process flows, documentation, and visual aids that communicate the "why" behind solutions
- Challenge assumptions and push back when proposed solutions don't fit client realities
- Requirements:
- 2+ years working in governmental public health (local, state, federal, or tribal)
- Demonstrated ability to understand complex systems and workflows
- Strong facilitation and stakeholder engagement skills
- Experience translating between technical and non-technical audiences
- Self-motivated with strong initiative
- Adaptability in dynamic environments
- Comfort working with AI tools and large language models
- Direct experience in environmental health programs at a local health department (e.g., inspections, permitting, compliance, complaint response)
- Familiarity with user story development and acceptance criteria writing
- Experience with discovery techniques (journey mapping, interviews, observation)
- Benefits:
- 100% of your health insurance covered
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