Job Description
Work Type: Remote Travel: Up to 20% travel is required, primarily for go-live support to hospitals within the Central New York region. Who We Are Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking. We are seeking an experienced Epic Analyst – Patient Access to support our continued growth and commitment to deliver exceptional client outcomes. Why Join Us? Mission-Driven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most. Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support. A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement. Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others. The Role: Your Mission: As our next Epic Analyst – Patient Access, you will serve as a key contributor to our mission of delivering operational excellence across clinical and financial systems. Reporting to the Applications Manager – Patient Access, you will provide advanced system-level support for multi-user applications, including configuration, installation, maintenance, training, and ongoing optimization. What You’ll Do Day-to-Day: - Provide advanced support for Epic Patient Access applications, including troubleshooting, configuration, maintenance, and optimization. - Collaborate with clinical, operational, and technical teams to resolve system issues and improve workflows. - Participate in project planning sessions, helping define scope, milestones, deliverables, and timelines. - Support system implementations, upgrades, and enhancements, ensuring smooth execution and minimal disruption. - Deliver user training and education sessions to promote effective system adoption and usage. - Analyze system performance and user needs to identify opportunities for improvement and efficiency. - Maintain system integrity through documentation, testing, and adherence to established processes and standards. - Communicate updates, issues, and resolutions clearly to stakeholders at all levels. - Support ongoing optimization efforts to enhance the usability, reliability, and performance of applications. Who You Are & What You’ll Bring - Initiative & Ownership: Ability to independently manage tasks, anticipate needs, and consistently deliver high-quality work with minimal direction. - Problem-Solving Skills: Ability to analyze complex issues, evaluate options, and implement effective solutions in a timely manner. - Results-Driven: Ability to prioritize competing demands, meet deadlines, and stay focused on delivering outcomes that align with team and organizational goals. - Adaptability & Resiliency: Ability to adjust priorities, navigate ambiguity, and remain effective under pressure. - Creativity: Possess a continuous improvement mindset, bringing forward new ideas, challenging existing processes, and identifying opportunities to improve efficiency and effectiveness. - Project Management: Ability to support planning efforts, define milestones, track progress, and help ensure successful delivery of initiatives. - Collaboration: A commitment to collaboration, communication, and customer service, with the ability to work effectively across technical, clinical, and operational teams. - Self-Development: A focus on self-development and continuous learning, actively seeking feedback, building new skills, and staying current with tools, technologies, and best practices. - Education: Associate or bachelor's degree preferred - Certifications: Grand Central & Prelude Certifications are required - Proven Track Record: 3 years of experience as an Epic Analyst - Physical Readiness: Capability for sedentary work, including sitting for long periods and occasionally exerting up to 10 pounds of force.