Job Description
Description:
We are seeking skilled Epic Helpdesk professionals to join our team. The ideal candidates will provide Epic support and assistance to our clients, ensuring smooth operations and resolving or escalating Epic-related issues promptly.
- Duties:
- Respond to user inquiries and troubleshoot Epic issues via phone, via remote assistance, or various self-service ticketing systems.
- Provide Epic support for workflow related problems.
- Assist in resolving Epic tasks such as user account management and access control.
- Set up and troubleshoot Epic connectivity for remote users.
- Collaborate with the client Epic analysts to ensure seamless operations.
Join us to enhance your Epic skills and contribute to a dynamic work environment!
Job Types: Full-time, Permanent
Expected hours: 40 per week
- Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Schedule:
- 8 hour shift
- Day shift
- Weekdays
- Requirements:
- Familiarity with various Epic modules.
- Proficiency in various Epic workflow concepts.
- Experience in remote Epic support and customer service.
- Knowledge navigating Epic Hyperspace and Hyperdrive.
- Understanding of Epic Hyperdrive technologies.
Apply Now
Apply Now