Job Description
Are you a customer-focused individual with a passion for delivering exceptional support? Do you thrive in a dynamic and fast-paced environment? If so, we invite you to join arenaflex, a pioneering force in the healthcare industry, as an Absence Management Customer Service Representative. In this critical role, you will play a vital part in supporting the prior authorization process, handling incoming calls, resolving customer inquiries, and maintaining high productivity and quality standards. **About arenaflex** arenaflex is a leading healthcare company formed by the merger of CNSI and Kepro in 2022. Our mission is to accelerate better health outcomes by combining clinical services, technology solutions, and data analytics. We are driven by a passion for innovation and a commitment to delivering exceptional results. Our culture is built on a foundation of purpose, passion, and collaboration, and we are excited to welcome like-minded individuals to our team. **Job Overview** As a Contact Support Center Representative, you will be responsible for providing exceptional support to our customers and stakeholders. Your expertise and dedication will be essential in ensuring seamless interactions and maintaining high productivity and quality standards. You will be working in a fully remote environment, enjoying the flexibility and autonomy that comes with it. **Key Responsibilities** * Maintain in-depth knowledge of internal policies, procedures, and services to provide accurate support. * Utilize internal systems for data entry, retrieval, and logging, ensuring timely and accurate information management. * Respond to customer inquiries via telephone, email, fax, or mail, adhering to specified turnaround times. * Address customer complaints and concerns promptly, accurately, and courteously, following established procedures. * Engage with hospitals, physicians, beneficiaries, and other program recipients to provide exceptional support. * Investigate, resolve, or escalate customer issues as needed, maintaining detailed logs and documentation. * Meet or exceed call volume and service level standards, adhering to departmental guidelines. **Requirements** * Minimum 2 years of customer service experience in a call center environment or related industry. * Proficiency in spoken English, with excellent verbal and listening skills. * Strong PC skills, including electronic mail, intranet usage, and standard applications. * Ability to navigate electronic equipment and systems while multitasking on a computer during telephone conversations. * High School diploma or equivalent required. **Preferred Qualifications** * Completion of medical terminology course(s) or knowledge of medical terminology. * Experience in the health insurance industry. * Bilingual proficiency in Spanish and English. **Why Join arenaflex?** We are a team of experienced and caring leaders, clinicians, and industry professionals dedicated to redefining expectations in the healthcare industry. By joining our team, you'll have the opportunity to make a meaningful impact on people's lives across the country. We prioritize our employees' growth and well-being, offering a comprehensive rewards package, including: * Competitive salary ($17.00 - $19.00 per hour) * Comprehensive health plans * Paid time off * Retirement savings * Corporate wellness programs * Educational assistance * Corporate discounts **How to Apply** If you're a motivated and customer-focused individual, we encourage you to submit your application. Please note that due to the high volume of applicants, only selected candidates will be contacted for an interview. **arenaflex is an Equal Opportunity Employer** arenaflex is committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply Now Apply for this job Apply for this job