Job Description
At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences and drive business growth. As a national platform of leading foundation repair, basement waterproofing, crawlspace repair, concrete lifting, radon mitigation, and mold removal services businesses, we're committed to being a partner of choice for outstanding businesses in the industry. Our comprehensive resources and expertise support our partners' growth initiatives, including training and talent development programs, access to high-quality products and equipment, sales and marketing support to accelerate lead generation, and advanced in-field technology and infrastructure. We're seeking an experienced Appointment Setter/Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be the first point of contact for our customers, setting the tone for their experience with arenaflex. Your primary responsibility will be to schedule in-home consultations with our team of experts to help solve our customers' home repair problems. If you're a sales, collection, or customer service professional with a passion for delivering exceptional customer experiences, we want to hear from you! **Key Responsibilities:** * Utilize best-in-class customer contact technologies to communicate with customers via phone, email, text, and webchat to set a high volume of in-home appointments. * Demonstrate a prescribed methodology to set quality appointments and input detailed notes into our CRM that are accurate, complete, and professionally written. * Analyze customers' needs and determine the scope of their home improvement projects, escalating complex issues appropriately. * Showcase a commitment to continuous improvement and growth by actively seeking feedback and working to implement coaching provided by leadership. * Deliver superior customer experiences on every interaction, demonstrating a customer-centric and positive attitude. **Work Experience/Requirements:** * Must be available to work flexible schedules as business requires, which might include evenings or weekends. This is non-negotiable. * Due to the fully remote nature of this position, an adequate knowledge of and experience with MS Office (Word, Excel, PowerPoint, Teams, Outlook email/calendar) is required. * Experience with Salesforce, Service Titan, Five9, or other best-in-class customer service technologies is a bonus. * A basic understanding of home improvement and the construction industry is a plus. * 100% attendance adherence is required in the first 30 days of employment, and a stellar attendance record is required for the duration of employment. * We're in hyper-growth mode, and we'll be acquiring many more brands over the next two years. If you're able to work autonomously, are comfortable with change, and are excited about potential opportunities to grow in a rapidly changing environment, this opportunity is for you! **What We Offer:** * Competitive salary and pay structure * Flexible work schedules to promote work-life balance * Comprehensive benefits package including medical, dental, vision, flexible spending account, life insurance, and 401(k) with company match * Plus additional perks to support your well-being and financial security **Why Join Us?** * Be part of a rapidly growing and dynamic company with strong private equity backing and exciting opportunities for growth * Play a key role in driving innovation and improving our processes * Enjoy competitive pay, excellent benefits, and opportunities for professional development * Thrive in a collaborative and inclusive work environment with a strong emphasis on work-life balance **Job Type:** Full-time **Pay:** From $18.00 per hour **Benefits:** * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance **Work Location:** Remote If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job