Job Description
At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
- *About arenaflex**
arenaflex is a company that's passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our balanced high-tech and high-touch approach blended with deep industry and geographic expertise makes us a leader in our field. We're committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
- *Benefits of Working with arenaflex**
At arenaflex, we offer a range of benefits that make us an attractive employer. These include:
- Paid Training to help you develop your skills and knowledge
- Competitive Wages that reflect your value to our organization
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to help you recharge and relax
- Employee wellness and engagement programs to support your physical and mental health
- *TP and You**
As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life and work in a collaborative and engaging environment. You'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. No two days will be the same, and you'll have the chance to grow and challenge yourself in a dynamic and supportive environment.
- *Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We believe in investing in our employees and providing opportunities for growth and development.
- *Responsibilities**
As a Bi-lingual Healthcare Customer Service Representative, your responsibilities will include:
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
- *Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
- *Work from Home Requirements**
To work from home, you'll need:
- Internet Requirements: + Minimum subscribed download rate equal to or exceeds 15.0 Mbps+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps+ ISP must have no packet loss and ping under 50ms+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
- Proof of internet speed required
- Clean and quiet workspace
- *Be Part of Our arenaflex Family**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
- *arenaflex is an Equal Opportunity Employer**
We're an equal opportunity employer, and we welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and working in a dynamic and supportive environment, we'd love to hear from you.
- *How to Apply**
If you're interested in this opportunity, please apply through our website or by clicking on the link below:
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- *Note:** arenaflex can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
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