Job Description
At arenaflex, a wholly-owned subsidiary of arenaflex, Inc., we're not just about delivering exceptional healthcare services – we're about making a meaningful difference in people's lives. We believe that our team members are the backbone of our organization, and we're committed to supporting their well-being, growth, and success. As a dedicated and compassionate Work from Home / Bilingual / Call Center Customer Service Representative, you'll be part of a dynamic team that's passionate about providing outstanding service to our patients and customers.
About arenaflex arenaflex is a leading healthcare organization that's dedicated to helping people lead their best lives. We're a subsidiary of arenaflex, Inc., a company that's committed to making a positive impact on the healthcare industry. Our mission is to deliver exceptional healthcare services that meet the unique needs of our patients and customers. We're a team of innovative and caring professionals who are passionate about making a difference in the lives of others. Responsibilities As a Work from Home / Bilingual / Call Center Customer Service Representative, you'll be responsible for: * Answering phone calls, digital, or written inquiries in a timely and professional manner * Ensuring accurate and thorough processing of all requests, including scheduling appointments, taking messages, and transferring calls to appropriate staff * Maintaining thorough records of discussions, messages, and actions taken to process inquiries * Resolving patient issues through independent problem-solving and a goal of first-call resolution * Collaborating with cross-functional departments to resolve issues and improve customer experience * Providing exceptional customer service, even in high-pressure situations * Maintaining a positive and professional attitude, even in challenging situations
Essential Functions * Answer phone calls utilizing a multi-line telephone system * Ensure accurate and timely processing of all requests * Maintain thorough records of discussions, messages, and actions taken to process inquiries * Resolve patient issues through independent problem-solving and a goal of first-call resolution * Collaborate with cross-functional departments to resolve issues and improve customer experience * Provide exceptional customer service, even in high-pressure situations * Maintain a positive and professional attitude, even in challenging situations Required Qualifications * Must be Bilingual in English and Spanish (read, write, and speak) * Must have a reliable cell phone and computer at home * Must have a minimum internet speed of 10mb down and 1mb up (no satellite internet allowed) * Experience in a highly customer-service-oriented environment * Strong organizational, written, and verbal communication skills * Ability to remain calm and helpful even when dealing with upset customers * Ability to foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience * Proficient with bolthires Office applications, including bolthires Word, Excel, and Outlook Preferred Qualifications * Experience in a medical office setting utilizing a computer-based practice management software system * High school diploma or equivalent * Ability to handle high call volume and multitask while providing an exceptional customer experience * Experience in E-Clinical Works or other electronic medical records systems, such as Epic, bolthires Health, or NextGen * Experience with Avaya telephony platform desired * Knowledge of and strict adherence to HIPAA
Working Hours * Monday – Friday, 8:45 AM – 5:15 PM Alert * arenaflex values personal identity protection.
Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from View email address on click.appcast.io with instructions to add the information into the application at arenaflex's secure website. Interview Format * As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability.
Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. * If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone, and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes.
Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews. Benefits * Being a part of the arenaflex team gives you: + Medical, dental, and vision benefits + 401k + Tuition reimbursement + Vacation + Paid holidays + Work-life balance + Growth opportunities + A positive and fun culture + And much more! Additional Information * Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work.
The weekly testing will need to be done through an approved arenaflex vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into an arenaflex facility or work outside of their home. * If progressed to offer, candidates will be required to: + Provide proof of full vaccination, including booster + OR + Provide proof of applicable exemption, including any required supporting documentation * Medical, religious, and state exemptions will be available.
Scheduled Weekly Hours * 40 hours per week Equal Opportunity Employer arenaflex is an equal opportunity employer. We recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. Reasonable Accommodation If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact View email address on click.appcast.io for assistance.
Humana Health and Safety Policy arenaflex and its subsidiaries will require full vaccination for associates and select contractors who conduct work outside of their home on behalf of arenaflex. This applies to those who work within our facilities; interact directly with members and patients; attend in-person meetings or trainings; and/or represent arenaflex at events or volunteer activities. Medical and religious exemptions will be available.