Job Description
Join arenaflex, a market leader in the automotive industry, renowned for innovation, customer focus, and excellence in service. We're on a mission to revolutionize the way people interact with our brand, and we're looking for a talented bilingual customer contact agent to help us achieve this goal. **About arenaflex** arenaflex is a company that's passionate about innovation and customer satisfaction. We're a team of like-minded individuals who are dedicated to delivering exceptional service and creating memorable experiences for our customers. Our commitment to excellence has earned us a reputation as a market leader in the automotive industry, and we're proud to be a part of a global community that shares our values. **Your Role as Customer Contact Agent** As a bilingual customer contact agent, you'll play a critical role in managing inbound and outbound calls, responding to online chats, participating in proactive outbound campaigns, and maintaining our CRM database. Your strong communication skills, commercial acumen, and customer-first mindset will be key in this dynamic role. **Key Responsibilities:** * Handle incoming and outgoing phone calls with customers in French and Dutch * Respond to inbound online chats professionally and efficiently * Participate in proactive outbound campaigns to engage with customers and promote our products and services * Accurately update and manage customer data in the CRM system * Work closely with internal teams to resolve customer issues and provide exceptional service **To Succeed in this Role, You Should Bring:** * Fluency in French and Dutch (spoken and written) * Ability to understand English for internal communication and tools * Customer contact experience (call center or similar) * Commercial mindset and ability to upsell when appropriate * Proactive, team-oriented, and organized spirit * Previous experience in a similar role is a strong asset * Knowledge of Salesforce is a plus **What We Offer:** * Competitive remuneration potential that consists of a guaranteed monthly salary plus transparent and reachable success-driven bonuses * Fully remote position (work from anywhere in the world) * Coverage for internet and phone bills * Referral bonus * (Digital) team get-togethers and networking events are in our DNA! * Need a place to live? Digitally check in to your spacious room in our WN LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria. With no need to pay a deposit, and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included!), we've got you covered. **About arenaflex's Culture and Values:** At arenaflex, we celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard, and empowered in equal measure. We're breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want. **Why Join arenaflex?** * Be part of a global community that shares our values and is passionate about innovation and customer satisfaction * Work with a talented team of individuals who are dedicated to delivering exceptional service and creating memorable experiences for our customers * Enjoy a competitive remuneration package and benefits that include a guaranteed monthly salary, transparent and reachable success-driven bonuses, and coverage for internet and phone bills * Have the opportunity to work from anywhere in the world and enjoy a fully remote position * Be part of a company that's committed to diversity, social equity, and inclusion and provides opportunities for global talent to shine **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and creating memorable experiences for our customers, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Opportunities Employer:** arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity, social equity, and inclusion and provide opportunities for global talent to shine. Apply for this job